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2013-02-12T15:50:06Z

Die Seite wurde neu angelegt: == FAQ - Frequently Asked Questions (FAQ) on communication tools == Find answers to frequently asked questions (FAQ) for communication with e-mails, faxes, letters and...

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== FAQ - Frequently Asked Questions (FAQ) on communication tools ==

Find answers to frequently asked questions (FAQ) for communication with e-mails, faxes, letters and phone WICE Cloud Based CRM.

=== Email communication ===

==== How can I get with WICE Cloud Based CRM e-mails? ====
In WICE Cloud Based CRM, a complete Webmail client is built. You can set up a mail account CommCenter. WICE behaves like any other e-mail clients as well, which means you enter your normal account information and then get the e-mails.

Can I ==== other e-mail clients connect with WICE? ====
Yes, there is a connector for Mozilla Thunderbird and Apple Mail client. This allows you to transfer e-mail messages and file attachments and save them as WICE note address or process action.

==== When I click on an e-mail address in WICE always opens my external mail client. But I want to send e-mails about WICE ====
If you set up in your CommCenter mail account, then you can profile the "Settings" tab in this option "link email addresses with a mail account" option. Then opens by clicking on e-mail addresses of the web mail client and e-mails are automatically stored as process action.

If ==== about WICE sent emails stored in my folder for sent emails? ====
Yes, WICE used as IMAP mail protocol. Sent e-mails are automatically stored on the IMAP server of your mail account.

==== Can I e-mail that I sent through a different mail client, put in WICE? ====
Yes, just go to the folder for sent emails (mostly Sent or "Sent Items") and add the e-mails.

==== WICE automatically detects e-mail addresses? ====
Yes, if they exist at WICE in the addresses.

=== Letter Documentation ===

==== Can I deposit letter templates? ====
Yes, the letter templates are defined in the module "campaigns" under "Templates" from.

==== Which formats can be used for letter templates? ====
You can create templates in the "Rich Text Format" drop (RTF) or "Open Document Format". Both are open, non-proprietary formats that are supported by Word.

==== I have saved in a template. Doc format, but it can not retrieve ====
DOC format of Microsoft Word is not independent of the manufacturer and is not supported. Please use RTF or ODT templates. You may also edit Word.

==== My RTF template is not working ====
Often it is due to an excessive graphics or because you have an existing Word document saved as RTF. Please insert the original "from the scratch", ie to a new document. Great graphics, you should first store in the right size and not shrink in the word processor.

==== Can I generate form letters from WICE Cloud Based CRM? ====
Yes, this is done in module "campaigns". First, create the address list and then select "Printed mailing" from. You will then receive a compressed file (ZIP format), you can either unzip it on your computer and print out the documents individually or you can create a PDF file of WICE from the individual documents. Open the ZIP file in the browser and then select the appropriate option.

==== How do I activate the iLetter service? ====
To determine this, the Fax.de plugin and then register via the plugin in Fax.de. You can then send letters and faxes from WICE.

=== Fax communications ===

==== How can I send faxes from WICE? ====
To determine this, the Fax.de plugin and then register via the plugin in Fax.de. You can then send letters and faxes from WICE.

==== What format can I send faxes from WICE? ====
If you activate the free plugin "Media Assistant", you can send RTF, ODT, PDF and Word documents directly from WICE fax.

==== Can I send faxes? ====
Yes, via the module "campaigns". First, create an address list, and then select Fax mailing.

==== Can I see which costs are borne by the letter and fax shipping already? ====
Yes, you will see a transmission protocol in the administration of the plugin.

==== Can I specify which user can send letters and faxes? ====
Yes, you can specify in the administration of the plugin.

==== Can I receive faxes? ====
Yes, in the CommCenter is the incoming fax. From here you can also store incoming faxes as an address or note process action.

=== SMS communication ===

==== How can I send SMS messages via WICE Cloud Based CRM? ====
To determine this, the Fax.de plugin and then register via the plugin in Fax.de. In CommCenter they can send SMS.

==== Can I also receive SMS? ====
No, this feature is not currently supported.

==== Can I get me a text message to send as appointment reminders? ====
Yes, if you create a new appointment, you can choose from "alarm" that option.

=== Telephone communication ===

==== Can I dial directly from WICE phone numbers? ====
Yes, the phone numbers are clickable and the browser passes the phone number to a telephone client on the computer.

==== Where do I set the format for the number transfer? ====
Adjust the aspect ratio in the administration under "Advanced system settings" option in the "linking of phone numbers" field.

==== Can I also set the system so that incoming calls from the entry will display? ====
You will need the CTI plugin and an interface to your PBX. We offer this example to the Asterisk Connector.

FAQ Communication - Versionsgeschichte

Sgatzke: Die Seite wurde neu angelegt: == FAQ - Frequently Asked Questions (FAQ) on communication tools == Find answers to frequently asked questions (FAQ) for communication with e-mails, faxes, letters and...