FAQ of new users - Versionsgeschichte

Sgatzke am 12. Februar 2013 um 15:45 Uhr

2013-02-12T15:45:53Z

Sgatzke: /* Administration & XLS Import */

2013-02-01T15:57:07Z

‎Administration & XLS Import

Sgatzke am 1. Februar 2013 um 15:43 Uhr

2013-02-01T15:43:03Z

Sgatzke: /* When I click on an email address in WICE it always opens my external mail client. But I want to send e-mails via WICE */

2013-01-25T15:56:46Z

‎When I click on an email address in WICE it always opens my external mail client. But I want to send e-mails via WICE

Sgatzke am 25. Januar 2013 um 15:52 Uhr

2013-01-25T15:52:12Z

Sgatzke: Die Seite wurde neu angelegt: Here you will find a compilation of the most frequently asked questions about WICE from new users, focusing on the usage and the setup of the system: === Addresses ===...

2013-01-24T15:33:11Z

Die Seite wurde neu angelegt: Here you will find a compilation of the most frequently asked questions about WICE from new users, focusing on the usage and the setup of the system: === Addresses ===...

Neue Seite

Here you will find a compilation of the most frequently asked questions about WICE from new users, focusing on the usage and the setup of the system:

=== Addresses ===
==== How many addresses can be stored ====
Any number of addresses can be stored. We have customers with over 100,000 customers in the system.

==== Can multiple contact persons per address be stored? ====
Yes, an unlimited number of contact persons can be stored per address.

==== How can addresses be imported into the system? ====
Addresses can be comfortably imported via Excel sheets. In the first row of the spreadsheet only the columns for the allocation to the fields in the WICE datbase need to be included in the file. These are pretty self-explanatory (eg. "address_company.name" is the term for company name).

==== Is there an explanation of the fields necessary for the XLS-address import? ====
Yes, on the firt page of the Excel-address import the fields are listed and explained.
{{Dokulink | Address Import_ (Excel)}}

==== Is there a check for duplicate addresses? ====
As well as in the Excel-address import as while entering s new address, there is a duplicate check. For an extensive cleanup of the address database there is also the plugin "Duplicate Killer" available to consolidate the address database.

==== How should address the categories are set up to make sense? ====
You can use up to four categories (while there is no need to use all of them!) with an unlimited number of entries in each category. We recommend the idea "from the general to the special." So, for example, Company Address-Category1 could include= "customers, prospects, partners" - Company Address-Category 2 = "hardware, software, services" - Company Address-Category 3 = "A - Very important B - Important C - Less Important", etc.

==== Is it possible to define and display relationships between addresses? ====
Addresses can be linked with one another to display and use these relationships, e.g. to be used as a delivery address, with other addresses. The relationships are also shown in automaticly generated graphic in the detail view of a company address.

==== Can I block addresses for specific users? ====
Yes, this is done via the rights management of the user groups. Any address is assigned to a user or a group of users as the "owner" of the addresse. This allows you to view and control who has access to that address.

==== Can I set user rights already while importing addresses? ====
Yes, the settings that you choose in your Profile under "Address input default groups" are defined as the owner of the entry for the imported addresses.

==== Why do not I see all user groups when adding or editing an address? ====
You only see the user groups in which you are a member. Your WICE administrator decides which users are members of the existing user groups.

==== Is there such thing as a "trash" for deleted addresses? ====
Yes, you can choose an address category as the "wastebasket category" or "trash"in the administration under the "Default filters" section.
While active all erased addresses will remain in the system but added to the wastebasket/trash category - but can easily be removed from there when necessary.

==== Can I retrieve deleted addresses again? ====
Yes. Either you use the trash category. Have a look through all the addresses assigned to this category an simply edit the appropriate addresses and change the address category so that is is no longer in the trash category. Alternatively, your WICE administrator can have a look in the history of changes to retrieve the address for your and undo the deletion.

==== How can I export address lists from WICE? ====
To export your address lists from WICE out, you have to create the campaigns module an address lists for the required criteria. The address of this list, you can then export it by clicking on the "Export" on the table of each list. If you are not the function is available, it must first be enabled by your Administrator for you.

Operations === ===
==== How can I just send an email from a task? ====

You need to send an email directly from a task can, so that it is saved as a new process action there, first in your profile settings under your mail account you have set up the link WICE-CommCenter. If you create in the process a first action and for this action to assign a contact, you can, once you saved the action to open by clicking on the email icon next to the contact for the action, immediately the window to create an email and create and send email. Another option for directly sending an email, see correspondence in the other functions in the action overview of the process. To display this, you must click on the blue arrow.

==== When I click on an e-mail address in WICE always opens my external mail client. But I want to send e-mails about WICE ====
If you set up in your CommCenter mail account, then you can profile the "Settings" tab in this option "link email addresses with a mail account" option. Then opens by clicking on e-mail addresses of the web mail client and e-mails are automatically stored as process action.

==== How can I create an account in one operation with items from the WICE article database? ====
To do this, go to the tab you want to process and create opportunities here at appropriate opportunities that exist in the in the WICE-item database previously stored items. You can now select these opportunities to generate chance based documents. The settings for these types of documents you must have previously deposited in the administration in the statement printing configurator. The so-generated documents are automatically stored as a new process actions in the operation.

Dates === ===
Can also ==== series dates to be created? ====
Yes, if you select the date input the checkbox "recurring / multi-day event," after saving comes another dialog to define the recurring appointment.

==== Can I Todos or reminders in the calendar? ====
No, reminders and to-do items have to look for anything on the calendar. Resubmissions enter notes via address or process actions. These will appear in the Dashboard tab in the "Reminders".

==== Can I hide dates for other employees, such as for private events? ====
Yes, select the checkbox on a new date "date not readable by other users" from.

==== Can I create new appointment or change the categories assigned colors? ====
Yes, that is possible. You will need access to the administration, however, because here all categories managed. There, you can also create new or modify existing categories appointment categories and also change the color assignment.

Projects === ===
==== How can I give people access to a project? ====
The projects, the assignment of rights to refer the employee to a project done. Only the employees that are assigned when creating or editing the project the project can access the project - always, of course, the corresponding fundamental rights have been activated in the group rights. Furthermore, user groups have the extended right to access to all projects and all project tasks to provide feedback can.

==== How can I create a response to a project task? ====
Either click directly on your dashboard under the tab "Project Tasks" to the job and you get to the confirmation overview of the task and then click "New Response" or you enter the module projects, and look for the particular project, click on this so you get into the details of the project and there at the desired task directly on the task status to go to the overview of the feedback.

Communication and emails === ===
==== How can I get with WICE Cloud Based CRM e-mails? ====
In WICE Cloud Based CRM, a complete Webmail client is built. You can set up a mail account CommCenter. WICE behaves like any other e-mail clients as well, which means you enter your normal account information and then get the e-mails.

Can I ==== other e-mail clients connect with WICE? ====
Yes, there is a connector for Mozilla Thunderbird and Apple Mail client. This allows you to transfer e-mail messages and file attachments and save them as WICE note address or process action.

==== Can I deposit letter templates? ====
Yes, the letter templates are defined in the module "campaigns" under "Templates" from.

==== Which formats can be used for letter templates? ====
You can create templates in the "Rich Text Format" drop (RTF) or "Open Document Format". Both are open, non-proprietary formats that are supported by Word.

==== I have saved in a template. Doc format, but it can not retrieve ====
DOC format of Microsoft Word is not independent of the manufacturer and is not supported. Please use RTF or ODT templates. You may also edit Word.

==== Can I generate form letters from WICE Cloud Based CRM? ====
Yes, this is done in module "campaigns". First, create the address list and then select "Printed mailing" from. You will then receive a compressed file (ZIP format), you can either unzip it on your computer and print out the documents individually or you can create a PDF file of WICE from the individual documents. Open the ZIP file in the browser and then select the appropriate option.

==== How do I activate the iLetter service? ====
To determine this, the Fax.de plugin and then register via the plugin in Fax.de. You can then send letters and faxes from WICE.

==== Can I dial directly from WICE phone numbers? ====
Yes, the phone numbers are clickable and the browser passes the phone number to a telephone client on the computer.

==== Where do I set the format for the number transfer? ====
Adjust the aspect ratio in the administration under "Advanced system settings" option in the "linking of phone numbers" field.

=== Administration & XLS Import ===
==== I want to add contacts to my company addresses. How must the import file? ====
Thus WICE can assign contacts to correct an existing company addresses, the company addresses, ideally along with the zip code or the customer number, stored as such in WICE be present. The field adress_company.name, so the company must necessarily be present in order for the contact person can be assigned to the Company addresses.

==== How can I import multiple contacts into a file and assign the same business addresses? ====
This requires that each partner in a separate line in the import file must be present along with the address of the company address. Thus, the import WICE recognize the existing company address and then add only the new contact.

==== Can I undo an import? ====
You can import any, which was conducted with the XLS import module, except this was with the option to update master data carried out, up to 24 hours to make the implementation of the import reverse. Proceed in XLS import under Step 1 "special" to reverse the function of the previous import. From the list you can select the basis of the timestamps in importing, do you want to undo.

==== Can I do about importing a duplicate check? ====
Yes, you can in the 3rd Step specify which fields of the import criteria and a duplicate check your import file is to be performed.

==== Do all column headers in my import file exist? ====
No, you can not omit the column headings need in your Excel spreadsheet.

Can be the same ==== column title more than once in my Excel spreadsheet? ====
This is possible and useful, especially if you eg address in a category you want to assign a listing several categories, then you need this column title repeatedly hold in your import file. For text fields, such as the comments box at a business address, this should be in your import file multiple times, you can use the Step 3 of the import select a delimiter for the contents of the different columns.

==== Can I restore deleted addresses or events again? ====
Yes, to go to the administration on the change history. Here is an overview of changes in the last days. You can undo changes and deleted entries in address and restore processes.

==== Can I increase the maximum file size for uploading data? ====
Yes, in the Administration -> System Settings more, the maximum file size for upload are set.

@@ Zeile 24: / Zeile 24: @@
 Addresses can be linked with one another to display and use these relationships, e.g. to be used as a delivery address, with other addresses. The relationships are also shown in automatically generated graphic in the detail view of a company address.
-==== Can I block addresses for specific users? ====
+==== Can I define user rights to addresses for specific users? ====
 Yes, this is done via the rights management of the user groups. Any address is assigned to a user or a group of users as the "owner" of the address. This allows you to view and control who has access to that address.
@@ Zeile 55: / Zeile 55: @@
 === Calendar ===
-==== Can also reccuring appointments be be created? ====
+==== Can also reccuring appointments be created? ====
 Yes, if you select the checkbox "recurring / multi-day event" in the input form to create a new appointment you will will be led to another input form after saving your appointment information to define the recurring appointment.
 ==== Can I enter To-do`s or reminders for holdfiles in the calendar? ====
-No, reminders and to-do´s are not supposed to be addes to the calendar. You can add holfiles as to-do`s as a note for an address or as a new ticket note with a holdfile. These will then both appear in your Dashboard in the tab "Holdfiles".
+No, reminders and to-do´s are not supposed to be added to the calendar. You can add holdfiles as to-do`s as a note for an address or as a new ticket note with a holdfile. These will then both appear in your Dashboard in the tab "Holdfiles".
 ==== Can I hide appointments from other employees, such as for private events? ====
@@ Zeile 79: / Zeile 79: @@
 ==== Can I use other e-mail clients with WICE? ====
-Yes, there is a connector for Mozilla Thunderbird and the Apple Mail client. This allows you to transfer e-mail messages and file attachments and save them as WICE address notes address or ticket notes.
+Yes, there is a connector for Mozilla Thunderbird and soon for the Apple Mail client. This allows you to transfer e-mail messages and file attachments and save them as WICE address notes address or assign them to ticket as ticket notes.
 ==== Can I manage templates for my printed documents? ====
@@ Zeile 88: / Zeile 88: @@
 ==== I have created and added a new template in the .doc-format, but can`t use it? ====
-The .doc format of Microsoft Word/Office is independent of the manufacturer and is not supported. Please use RTF or ODT templates. You may also edit and open them with MS Word/Office.
+The .doc format of Microsoft Word/Office is not independent of the manufacturer and is therefore not supported. Please use -RTF or -ODT templates instead. You may also edit and open these with MS Word/Office.
 ==== Can I generate form letters with WICE Cloud Based CRM? ====
-Yes, this is done in the module "campaigns". First, create the address list or choose and alredy existing list and then select "Printed mailing". Then you will have to choose your document template for the mailing. After completing the process you will receive a compressed file (ZIP format), which you can either unzip on your computer and print out the documents individually or you can create a PDF file with WICE from the individual documents to sent them to your printer.
+Yes, this is done in the module "campaigns". First, create the address list or choose an already existing list and then select "Printed mailing". Then you will have to choose your document template for the mailing. After completing the process you will receive a compressed file (ZIP format), which you can either unzip on your computer and print out the documents individually or you can create a PDF file with WICE from the individual documents to send them to your printer.
 ==== How do I activate the iLetter service? ====
@@ Zeile 104: / Zeile 104: @@
 === Administration & XLS Import ===
 ==== I want to add contacts to my existing company addresses. How does the import file needs to be configured? ====
-Thus WICE can assign contacts to correct and existing company addresses, the company addresses, ideally along with the zip code or the customer number, stored as in WICE must be present. The field address_company.name, must necessarily be present in order for the new contact person(s) to be assigned to the Company addresses.
+Thus WICE can assign contacts to correct and existing company addresses, the company addresses, ideally along with the zip code or the customer number, stored as in WICE must be present. The field address_company.name, must necessarily be included in order for the import to worl and for the new contact person(s) to be assigned to the Company addresses.
 ==== How can I import multiple contacts into a file and assign the same business addresses? ====
@@ Zeile 113: / Zeile 113: @@
 ==== Can I do a duplicate check while importing addresses? ====
-Yes, you can specify in the 3rd Step which fields should be included in the duplicate check. The import log shows you an overview of any address that was identified through this process as a duplicate.
+Yes, you can specify in the 3rd Step which fields should be included in the duplicate check. The import log shows you an overview of any address or contact person that was identified through this process as a duplicate.
 ==== Do all column headers in my import file need to be present? ====
 No, you can not omit the column headers that are not needed in your Excel spreadsheet.
-==== Can be the same column title be used more than once in my Excel spreadsheet? ====
+==== Can the same column title be used more than once in my Excel spreadsheet? ====
-This is possible and useful, especially if you eg.if you want to assign an address to more than one address category, then you need this column title repeatedly in your import file. For text fields, such as the "remarks" at a company address, this could be in your import file multiple times, you can use the Step 3 of the import to select a delimiter for the contents of the different columns.
+This is possible and useful, especially if you, for example, want to assign an address to more than one address category, then you need this column title repeatedly in your import file. For text fields, such as the "remarks" at a company or contact person address, this could be in your import file multiple times, you can use the Step 3 of the import to select a delimiter for the contents of the different columns.
 ==== Can I restore deleted addresses or events again? ====

@@ Zeile 48: / Zeile 48: @@
 To send an Email directly from a ticket, so that it is saved as a new ticket note/holfile there, you first need to define your default mail account in your profile settings and you have set up your email account in the WICE CommCenter. You need to add a new ticket note and assign a contact person for this contact, then you can, once you saved the ticket note open - by clicking on the email icon next to the contact for this holdfile - immediately create an email and send it to the contact person. Another option to directly send an email is to click on the blue arrow labeled "More" in the ticket note detail view to open the Contact functions within the tickets. Here you will find various options to send emails or create documents without having to create an initial ticket note.
-==== When I click on an email address in WICE it always opens my external mail client. But I want to send e-mails via WICE? ====
+==== When I click on an email address in WICE it always opens my external mail client. But I want to send e-mails via WICE. ====
 If you set up in your email account in the CommCenter, then you need to define your default mail account in the Settings tab of your profile. By doing so clicking on an email addresses opens the web mail client of the WICE CommCenter and emails are sent via WICE and saved as ticket notes when sent from a ticket.
-==== How can I create an account in one operation with items from the WICE article database? ====
+==== How can I create an invoice out of a ticket with items from the WICE article database? ====
-To do this, go to the tab you want to process and create opportunities here at appropriate opportunities that exist in the in the WICE-item database previously stored items. You can now select these opportunities to generate chance based documents. The settings for these types of documents you must have previously deposited in the administration in the statement printing configurator. The so-generated documents are automatically stored as a new process actions in the operation.
+To do this, you have to go to the ticket were you want to create the invoice and select the register card "Chances" first to create the opportunities with the articles from the the WICE-article database that have previously been created. You can now select the chances to generate a chance based document. The settings for these types of documents must have previously been selected in the administration in the invoice print manager. The created documents are automatically stored as a new ticket note at the ticket.
-=== Dates ===
+=== Calendar ===
-Can also ==== series dates to be created? ====
+==== Can also reccuring appointments be be created? ====
-Yes, if you select the date input the checkbox "recurring / multi-day event," after saving comes another dialog to define the recurring appointment.
+Yes, if you select the checkbox "recurring / multi-day event" in the input form to create a new appointment you will will be led to another input form after saving your appointment information to define the recurring appointment.
-==== Can I Todos or reminders in the calendar? ====
+==== Can I enter To-do`s or reminders for holdfiles in the calendar? ====
-No, reminders and to-do items have to look for anything on the calendar. Resubmissions enter notes via address or process actions. These will appear in the Dashboard tab in the "Reminders".
+No, reminders and to-do´s are not supposed to be addes to the calendar. You can add holfiles as to-do`s as a note for an address or as a new ticket note with a holdfile. These will then both appear in your Dashboard in the tab "Holdfiles".
-==== Can I hide dates for other employees, such as for private events? ====
+==== Can I hide appointments from other employees, such as for private events? ====
-Yes, select the checkbox on a new date "date not readable by other users" from.
+Yes, select the checkbox while adding a new appointment "Entry not readable by other users (private appointment)" to hide this appoinment from other users.
-==== Can I create new appointment or change the categories assigned colors? ====
+==== Can I create new appointments categories or change their assigned colors? ====
-Yes, that is possible. You will need access to the administration, however, because here all categories managed. There, you can also create new or modify existing categories appointment categories and also change the color assignment.
+Yes, that is possible. You will need access to the administration, however, because here are all the categories managed. There, you can also create new or modify existing appointment categories and also change the color assignment.
-Projects === ===
+=== Projects ===
-==== How can I give people access to a project? ====
+==== How can I grant Users access to a project? ====
-The projects, the assignment of rights to refer the employee to a project done. Only the employees that are assigned when creating or editing the project the project can access the project - always, of course, the corresponding fundamental rights have been activated in the group rights. Furthermore, user groups have the extended right to access to all projects and all project tasks to provide feedback can.
+The access rights for a projects are set by assigning the employees to a project. Only the employees that are assigned when creating or editing the project can access the project - always, of course, only if the corresponding fundamental rights have been activated for the respective user group. Furthermore, user groups can have the extended right to access all projects and to provide task feedback to all projects.
-==== How can I create a response to a project task? ====
+==== How can I create a task feedback to a project task? ====
-Either click directly on your dashboard under the tab "Project Tasks" to the job and you get to the confirmation overview of the task and then click "New Response" or you enter the module projects, and look for the particular project, click on this so you get into the details of the project and there at the desired task directly on the task status to go to the overview of the feedback.
+Either click directly on your dashboard under the tab "Project Tasks" on the desired task and you get to the task feedback overview of the task and then click "Insert Feedback" or you enter the module projects, and look for the particular project, click on it so you get into the task overview of the project and there at the desired task click directly on the task status to go to the overview of the task feedbacks.
-Communication and emails === ===
+=== Communication and emails ===
-==== How can I get with WICE Cloud Based CRM e-mails? ====
+==== How can I receive my Emails with WICE Cloud Based CRM? ====
-In WICE Cloud Based CRM, a complete Webmail client is built. You can set up a mail account CommCenter. WICE behaves like any other e-mail clients as well, which means you enter your normal account information and then get the e-mails.
+WICE Cloud Based CRM offers a complete Webmail client. You can set up your mail account in the CommCenter. WICE behaves like any other e-mail clients as well, which means you only need to enter your normal account information and then you will be able to receive your e-mails.
-Can I ==== other e-mail clients connect with WICE? ====
+==== Can I use other e-mail clients with WICE? ====
-Yes, there is a connector for Mozilla Thunderbird and Apple Mail client. This allows you to transfer e-mail messages and file attachments and save them as WICE note address or process action.
+Yes, there is a connector for Mozilla Thunderbird and the Apple Mail client. This allows you to transfer e-mail messages and file attachments and save them as WICE address notes address or ticket notes.
-==== Can I deposit letter templates? ====
+==== Can I manage templates for my printed documents? ====
-Yes, the letter templates are defined in the module "campaigns" under "Templates" from.
+Yes, the documents templates are managed in the module "campaigns" in the "Templates" section. If any templates are available these can be easily used to create documents in the ticket or address notes.
-==== Which formats can be used for letter templates? ====
+==== Which formats can be used for document templates? ====
-You can create templates in the "Rich Text Format" drop (RTF) or "Open Document Format". Both are open, non-proprietary formats that are supported by Word.
+You can create templates in the "Rich Text Format" (RTF) or "Open Document Format". Both are open, non-proprietary formats that are supported by MS Office or Open Office
-==== I have saved in a template. Doc format, but it can not retrieve ====
+==== I have created and added a new template in the .doc-format, but can`t use it? ====
-DOC format of Microsoft Word is not independent of the manufacturer and is not supported. Please use RTF or ODT templates. You may also edit Word.
+The .doc format of Microsoft Word/Office is independent of the manufacturer and is not supported. Please use RTF or ODT templates. You may also edit and open them with MS Word/Office.
-==== Can I generate form letters from WICE Cloud Based CRM? ====
+==== Can I generate form letters with WICE Cloud Based CRM? ====
-Yes, this is done in module "campaigns". First, create the address list and then select "Printed mailing" from. You will then receive a compressed file (ZIP format), you can either unzip it on your computer and print out the documents individually or you can create a PDF file of WICE from the individual documents. Open the ZIP file in the browser and then select the appropriate option.
+Yes, this is done in the module "campaigns". First, create the address list or choose and alredy existing list and then select "Printed mailing". Then you will have to choose your document template for the mailing. After completing the process you will receive a compressed file (ZIP format), which you can either unzip on your computer and print out the documents individually or you can create a PDF file with WICE from the individual documents to sent them to your printer.
 ==== How do I activate the iLetter service? ====
-To determine this, the Fax.de plugin and then register via the plugin in Fax.de. You can then send letters and faxes from WICE.
+To activate this feature you will have to install the Fax.de plugin and then register via the plugin with Fax.de. You can then send iLetters and send or receive faxes from WICE. Please note that Fax.de will charge you for using their service!
-==== Can I dial directly from WICE phone numbers? ====
+==== Can I set up a phone call with numbers from addresses or contact persons in WICE? ====
-Yes, the phone numbers are clickable and the browser passes the phone number to a telephone client on the computer.
+Yes, the phone numbers are linked with a call to-protocol and by clicking on a number the browser passes the phone number to an available telephone client on your computer.
-==== Where do I set the format for the number transfer? ====
+==== Where do I set the format for the hyperlink of a phone number? ====
-Adjust the aspect ratio in the administration under "Advanced system settings" option in the "linking of phone numbers" field.
+You can select the format for the Phone number hyperlink scheme at the "More system settings" section of the WICE-Administration.
 === Administration & XLS Import ===

@@ Zeile 48: / Zeile 48: @@
 To send an Email directly from a ticket, so that it is saved as a new ticket note/holfile there, you first need to define your default mail account in your profile settings and you have set up your email account in the WICE CommCenter. You need to add a new ticket note and assign a contact person for this contact, then you can, once you saved the ticket note open - by clicking on the email icon next to the contact for this holdfile - immediately create an email and send it to the contact person. Another option to directly send an email is to click on the blue arrow labeled "More" in the ticket note detail view to open the Contact functions within the tickets. Here you will find various options to send emails or create documents without having to create an initial ticket note.
-==== When I click on an email address in WICE it always opens my external mail client. But I want to send e-mails via WICE ====
+==== When I click on an email address in WICE it always opens my external mail client. But I want to send e-mails via WICE? ====
 If you set up in your email account in the CommCenter, then you need to define your default mail account in the Settings tab of your profile. By doing so clicking on an email addresses opens the web mail client of the WICE CommCenter and emails are sent via WICE and saved as ticket notes when sent from a ticket.

@@ Zeile 103: / Zeile 103: @@
 === Administration & XLS Import ===
-==== I want to add contacts to my company addresses. How must the import file? ====
+==== I want to add contacts to my existing company addresses. How does the import file needs to be configured? ====
-Thus WICE can assign contacts to correct an existing company addresses, the company addresses, ideally along with the zip code or the customer number, stored as such in WICE be present. The field adress_company.name, so the company must necessarily be present in order for the contact person can be assigned to the Company addresses.
+Thus WICE can assign contacts to correct and existing company addresses, the company addresses, ideally along with the zip code or the customer number, stored as in WICE must be present. The field address_company.name, must necessarily be present in order for the new contact person(s) to be assigned to the Company addresses.
 ==== How can I import multiple contacts into a file and assign the same business addresses? ====
-This requires that each partner in a separate line in the import file must be present along with the address of the company address. Thus, the import WICE recognize the existing company address and then add only the new contact.
+This requires that each new contact person is in a separate line of the import file and must be present along with the address of the company. Thus, the import WICE recognize the existing company address and then add only the new contact.
 ==== Can I undo an import? ====
-You can import any, which was conducted with the XLS import module, except this was with the option to update master data carried out, up to 24 hours to make the implementation of the import reverse. Proceed in XLS import under Step 1 "special" to reverse the function of the previous import. From the list you can select the basis of the timestamps in importing, do you want to undo.
+You can undo any import, which was conducted with the XLS import module, except if the import was done with the activeted option to update also master data, up to 24 hours after the import was done. Proceed in XLS import to the section "Revert after import" in Step 1 to revert the previous import. From the list you can select the import available by their timestamps and choose wich one(s) to revert.
-==== Can I do about importing a duplicate check? ====
+==== Can I do a duplicate check while importing addresses? ====
-Yes, you can in the 3rd Step specify which fields of the import criteria and a duplicate check your import file is to be performed.
+Yes, you can specify in the 3rd Step which fields should be included in the duplicate check. The import log shows you an overview of any address that was identified through this process as a duplicate.
-==== Do all column headers in my import file exist? ====
+==== Do all column headers in my import file need to be present? ====
-No, you can not omit the column headings need in your Excel spreadsheet.
+No, you can not omit the column headers that are not needed in your Excel spreadsheet.
-Can be the same ==== column title more than once in my Excel spreadsheet? ====
+==== Can be the same column title be used more than once in my Excel spreadsheet? ====
-This is possible and useful, especially if you eg address in a category you want to assign a listing several categories, then you need this column title repeatedly hold in your import file. For text fields, such as the comments box at a business address, this should be in your import file multiple times, you can use the Step 3 of the import select a delimiter for the contents of the different columns.
+This is possible and useful, especially if you eg.if you want to assign an address to more than one address category, then you need this column title repeatedly in your import file. For text fields, such as the "remarks" at a company address, this could be in your import file multiple times, you can use the Step 3 of the import to select a delimiter for the contents of the different columns.
 ==== Can I restore deleted addresses or events again? ====
-Yes, to go to the administration on the change history. Here is an overview of changes in the last days. You can undo changes and deleted entries in address and restore processes.
+Yes, to go to the administration -> History of Changes. Here you can find an overview of any changes in the addresses and tickets of the last days. You can undo any changes and undelete entries or addresses.
 ==== Can I increase the maximum file size for uploading data? ====
-Yes, in the Administration -> System Settings more, the maximum file size for upload are set.
+Yes, in the Administration -> More System Settings, the maximum file size for uploads can be increased or decreased.

@@ Zeile 9: / Zeile 9: @@
 ==== How can addresses be imported into the system? ====
-Addresses can be comfortably imported via Excel sheets. In the first row of the spreadsheet only the columns for the allocation to the fields in the WICE datbase need to be included in the file. These are pretty self-explanatory (eg. "address_company.name" is the term for company name).
+Addresses can be comfortably imported via Excel sheets. In the first row of the spreadsheet only the columns for the allocation to the fields in the WICE database need to be included in the file. These are pretty self-explanatory (eg. "address_company.name" is the term for company name).
 ==== Is there an explanation of the fields necessary for the XLS-address import? ====
@@ Zeile 16: / Zeile 16: @@
 ==== Is there a check for duplicate addresses? ====
-As well as in the Excel-address import as while entering s new address, there is a duplicate check. For an extensive cleanup of the address database there is also the plugin "Duplicate Killer" available to consolidate the address database.
+As well as in the Excel-address import as while entering s new address, there is a duplicate check. For an extensive cleanup of the address database there is also the plug-in "Duplicate Killer" available to consolidate the address database.
 ==== How should address the categories are set up to make sense? ====
 You can use up to four categories (while there is no need to use all of them!) with an unlimited number of entries in each category. We recommend the idea "from the general to the special." So, for example, Company Address-Category1 could include= "customers, prospects, partners" - Company Address-Category 2 = "hardware, software, services" - Company Address-Category 3 = "A - Very important B - Important C - Less Important", etc.
-==== Is it possible to define  and display relationships between addresses? ====
+==== Is it possible to define and display relationships between addresses? ====
-Addresses can be linked with one another to display and use these relationships, e.g. to be used as a delivery address, with other addresses. The relationships are also shown in automaticly generated graphic in the detail view of a company address.
+Addresses can be linked with one another to display and use these relationships, e.g. to be used as a delivery address, with other addresses. The relationships are also shown in automatically generated graphic in the detail view of a company address.
 ==== Can I block addresses for specific users? ====
-Yes, this is done via the rights management of the user groups. Any address is assigned to a user or a group of users as the "owner" of the addresse. This allows you to view and control who has access to that address.
+Yes, this is done via the rights management of the user groups. Any address is assigned to a user or a group of users as the "owner" of the address. This allows you to view and control who has access to that address.
 ==== Can I set user rights already while importing addresses? ====
@@ Zeile 37: / Zeile 37: @@
 While active all erased addresses will remain in the system but added to the wastebasket/trash category - but can easily be removed from there when necessary.
-==== Can I retrieve deleted addresses again? ====
+==== How can I retrieve deleted addresses? ====
-Yes. Either you use the trash category. Have a look through all the addresses assigned to this category an simply edit the appropriate addresses and change the address category so that is is no longer in the trash category. Alternatively, your WICE administrator can have a look in the history of changes to retrieve the address for your and undo the deletion.
+Yes. Either you use the trash category. Have a look through all the addresses assigned to this category and simply edit the desired addresses and change the address category so that is is no longer assigned to the trash category. Please bear in mind that only the administrator can define the trash category. Alternatively, your WICE administrator can have a look in the history of changes to retrieve the address for your and undo the deletion.
 ==== How can I export address lists from WICE? ====
-To export your address lists from WICE out, you have to create the campaigns module an address lists for the required criteria. The address of this list, you can then export it by clicking on the "Export" on the table of each list. If you are not the function is available, it must first be enabled by your Administrator for you.
+To export your address lists from WICE, you have to create an address list in the campaigns module with the required address criteria. The addresses of this list can then be exported by clicking on "Export" at each list. If this function is not available, it must first be enabled by your WICE administrator for you.
-Operations === ===
+=== Tickets ===
-==== How can I just send an email from a task? ====
+==== How can I send an email from a ticket? ====
-You need to send an email directly from a task can, so that it is saved as a new process action there, first in your profile settings under your mail account you have set up the link WICE-CommCenter. If you create in the process a first action and for this action to assign a contact, you can, once you saved the action to open by clicking on the email icon next to the contact for the action, immediately the window to create an email and create and send email. Another option for directly sending an email, see correspondence in the other functions in the action overview of the process. To display this, you must click on the blue arrow.
+To send an Email directly from a ticket, so that it is saved as a new ticket note/holfile there, you first need to define your default mail account in your profile settings and you have set up your email account in the WICE CommCenter. You need to add a new ticket note and assign a contact person for this contact, then you can, once you saved the ticket note open - by clicking on the email icon next to the contact for this holdfile - immediately create an email and send it to the contact person. Another option to directly send an email is to click on the blue arrow labeled "More" in the ticket note detail view to open the Contact functions within the tickets. Here you will find various options to send emails or create documents without having to create an initial ticket note.
-==== When I click on an e-mail address in WICE always opens my external mail client. But I want to send e-mails about WICE ====
+==== When I click on an email address in WICE it always opens my external mail client. But I want to send e-mails via WICE ====
-If you set up in your CommCenter mail account, then you can profile the "Settings" tab in this option "link email addresses with a mail account" option. Then opens by clicking on e-mail addresses of the web mail client and e-mails are automatically stored as process action.
+If you set up in your email account in the CommCenter, then you need to define your default mail account in the Settings tab of your profile. By doing so clicking on an email addresses opens the web mail client of the WICE CommCenter and emails are sent via WICE and saved as ticket notes when sent from a ticket.
 ==== How can I create an account in one operation with items from the WICE article database? ====
 To do this, go to the tab you want to process and create opportunities here at appropriate opportunities that exist in the in the WICE-item database previously stored items. You can now select these opportunities to generate chance based documents. The settings for these types of documents you must have previously deposited in the administration in the statement printing configurator. The so-generated documents are automatically stored as a new process actions in the operation.
-Dates === ===
+=== Dates ===
 Can also ==== series dates to be created? ====
 Yes, if you select the date input the checkbox "recurring / multi-day event," after saving comes another dialog to define the recurring appointment.