FAQ Tickets: Unterschied zwischen den Versionen
(Die Seite wurde neu angelegt: You'll find the FAQ for module operations, ie answers to frequently asked questions in this area. ==== How can I define privileges on a task? ==== For each task, you c...) |
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| − | + | Here you'll find the FAQ`s for the WICE Ticket module: | |
| − | ==== How can I define | + | ==== How can I define access rights for a ticket? ==== |
| − | For each | + | For each ticket, you can define which user group is the ticket owner. This setting can be made either directly while creating the ticket or at any time later, while editing the ticket again. Through the individual rights of the selected owner group defined in the administration the reading and editing privileges for this ticket are assigned. |
==== Can you print the information from a task well? ==== | ==== Can you print the information from a task well? ==== | ||
Version vom 5. März 2013, 17:54 Uhr
Here you'll find the FAQ`s for the WICE Ticket module:
Inhaltsverzeichnis
How can I define access rights for a ticket?
For each ticket, you can define which user group is the ticket owner. This setting can be made either directly while creating the ticket or at any time later, while editing the ticket again. Through the individual rights of the selected owner group defined in the administration the reading and editing privileges for this ticket are assigned.
Can you print the information from a task well?
Yes, plus there is the print preview function in the process. Go to the tab "ticket" in the respective file and then click on the printer icon - you will automatically be in the print preview of the process including all relevant information, and it is called the dialog for printing the view.
How can I just send an email from a task?
You need to send an email directly from a task can, so that it is saved as a new process action there, first in your profile settings under your mail account you have set up the link WICE-CommCenter. If you create in the process a first action and for this action to assign a contact, you can, once you saved the action to open by clicking on the email icon next to the contact for the action, immediately the window to create an email and create and send email. Another option for directly sending an email, see correspondence in the other functions in the action overview of the process. To display this, you must click on the blue arrow.
Can I just create a process for an appointment?
You can, if you are in a process to create a new action also directly create a new appointment, which is then applied as a real notice in the calendar of WICE. You select when creating the action the "date" and define here the data you want to place the appointment is. The date of the appointment, you enter in the box for the resubmission date.
How can I create an account in one operation with items from the WICE article database?
To do this, go to the tab you want to process and create opportunities here at appropriate opportunities that exist in the in the WICE-item database previously stored items. You can now select these opportunities to generate chance based documents. The settings for these types of documents you must have previously deposited in the administration in the statement printing configurator. The so-generated documents are automatically stored as a new process actions in the operation.
