FAQ Tickets

Here you'll find the FAQ`s for the WICE Ticket module:

How can I define access rights for a ticket?

For each ticket, you can define which user group is the ticket owner. This setting can be made either directly while creating the ticket or at any time later, while editing the ticket again. Through the individual rights of the selected owner group defined in the administration the reading and editing privileges for this ticket are assigned.

Can you print the information from a ticket?

Yes, there is a print preview function. Go to the tab "ticket" in the ticket and then click on the printer icon - you will automatically be in the print preview view of this ticket including all relevant information, and automatically the dialog for printing this page is acitivated.

How can I just send an email from a task/ticket?

If you want to send an email directly from a ticket note, so that it is saved as a new ticket note there, you first need to specify your default mail account in your profile settings at the Sys.Config page. If you create a first ticket note and assign a contact person for this note, you can, once you saved the note by clicking on the email icon next to the contact for this note, immediately open the window to compose an email and send it to this contact tight away. Another option for directly sending an email, is to click on the "More"-Arrow in the note overview screen of a ticket. Here you will find several options to compose an email to your desired contact person.

Can I also create an appointment from a ticket?

You can also directly create a new appointment from a ticket note which will then be also displayed in your WICE calendar. You have to select the Appointment option when creating the ticket note and select the "date" and enter all the other necessary information for the appointment. The date of the appointment is entered in the field for date of the holdfile.

How can I create an invoice with items from the WICE article database?

To do this you will have to first select or create the ticket where you want to create the invoice. Then you will have to select the articles in the Chances tab of the ticket in order to assign them to the invoice. When you have selected the articles you can select which of them you want to add to your invoice document. The settings for these types of documents must have been previously set up in the WICE administration in the "Invoice Print manager". The created documents are automatically stored as a new ticket note in the ticket note overview page.