History of changes

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Here is the collection of all changes in the address and ticket module displayed. You can filter these list by date and can undo changes and restore deleted entries. Additional custom fields are not traced by the history function.

When entering the module you get the following view with the 50 most recent changes:

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Screenshot: List with the latest changes in the change history

You will in this list either see all the records that have been changed and that you can undo or you will see if entries have been deleted. To restore deleted entries, enable the check box for each entry that you want to restore and click on the Restore selected entries button.

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Important:

If you restore an address this does not mean that all entries associated with the address will also be restored automatically! Restoring deleted entries affects only data from the given table - not from other tables. Thus a database inconsistency may occur when restoring an entry. Use the restore function in case of emergency only - otherwise contact the WICE Support!

If you want to find changes that have were done on a specific date you can use the date interval filter: enter the desired interval (Format YYYY-MM-DD)to use it, and then click on Go.

You can also get an overview of the most recent changes for each entry by clicking on "Details" at the respective entry to individually undo each of the changes that have been made.

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Screenshot:

Detailed view of the last changes for a certain ticket}}

You can undo selected changes by selecting the changes individually or if you want to undo all of the changes, use the function "Select all". To undo the selected or all changes depending on your settings for the entries click on Revert selected changes to complete the process.