Addresses: Unterschied zwischen den Versionen

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−	The address database is the heart of a Customer Relationship Management. The	+	The address database is the heart of a Customer Relationship Management. The quality of the addresses is of crucial importance for the success of CRM.
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−	quality of the addresses is of crucial importance for the success of CRM.
	== Address categories ==		== Address categories ==
	Addresses can be segmented by different address-categories.		Addresses can be segmented by different address-categories.
	=== Basic categories / types of addresses ===		=== Basic categories / types of addresses ===
−	[[WICE cloud based CRM]] distinguishes between four different address types that	+	[[WICE cloud based CRM]] distinguishes between four different address types that can`t be changed. You will find these in the first pull down menu in the addresses module.
−		+	{{Screenshot|Addresses grundkategorien.png|112|Basic address types}}
−	can`t be changed. You will find these in the first pull down menu in the addresses
−
−	module.
−	{{Screenshot|Adressen grundkategorien.png|112|Basic address types}}
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−	All four address types have different properties and consequently different input
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−	fields in the respective address masks and offer different functions that are
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−	associated with the addresses.
−	Under the address type "Company" we understand any business contact that is in any
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−	form associated with your company E.g. customers, suppliers, partners, prospects,
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−	etc.
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−	The address type "Contact person" refers to individual persons who are employed at
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−	the companies and therefore they are in most cases linked with a company address -
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−	but Contact persons can also be entered without beeing assigned to a company.
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−	"Employees" however, are your colleagues with whom you are working in your
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−	company.
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−	The address type "Private" is intended, for purely private addresses, which are
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−	accessible to only the individual user who is logged in under the respective
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−	account.
−	{{wichtig|The basic categories are predefined and in contrast to the other
−	categories in WICE cloud based CRM these are non-retractable.}}	+	All four address types have different properties and consequently different input fields in the respective address masks and offer different functions that are associated with the addresses.
		+	Under the address type "Company" we understand any business contact that is in any form associated with your company E.g. customers, suppliers, partners, prospects, etc.
−	The sorting in the pull down menu is in an alphabetical order. As a default	+	The address type "Contact person" refers to individual persons who are employed at the companies and therefore they are in most cases linked with a company address - but Contact persons can also be entered without beeing assigned to a company.
−	setting, when entering the addresses module, "Company"-addresses on the list of	+	"Employees" however, are your colleagues with whom you are working in your company.
−	the basic address types are displayed.	+	The address type "Private" is intended, for purely private addresses, which are accessible to only the individual user who is logged in under the respective account.
		+	{{wichtig|The basic categories are predefined and in contrast to the other categories in WICE cloud based CRM these are non-retractable.}}
−	When selecting only the first category (Company, Contact persons, Employees,	+	The sorting in the pull down menu is in an alphabetical order. As a default setting, when entering the addresses module, "Company"-addresses on the list of the basic address types are displayed.
−	Private), to get all addresses of this type to be displayed in alphabetical order.	+	When selecting only the first category (Company, Contact persons, Employees, Private), to get all addresses of this type to be displayed in alphabetical order. Here, the information specific for this address type is displayed according to the selected type.
−
−	Here, the information specific for this address type is displayed according to the
−
−	selected type.
	=== Freely definable address categories ===		=== Freely definable address categories ===
−	For the basic address types Company, Contact persons and Employees are four	+	For the basic address types Company, Contact persons and Employees are four configurable address category groups (filters) available, which you can use to flexibly categorize towards your needs.
		+	{{Screenshot|Adressen kategoriegruppen.png|471|Quick selection option according to the freely definable category groups}}
		+	Each category group can contain as many categories as needed. With the quick selection option at the top of the window, you can select certain address groups. To do this select the desired category entries, and then click on "Go".
−	configurable address category groups (filters) available, which you can use to	+	Please keep in mind that you can only choose one attribute per category in this view, although an entry can be assigned to multiple attributes within the same category! Use the module "Campaigns" to create such an address list.
−	flexibly categorize towards your needs.	+	{{Tipp|If you move with the mouse pointer in the address module over the company's or contact categories, or in the ticket module over the ticket categories or in the project module over the project categories or in the project detail view over the drop down menus, the title of each category appears in a small tool-tip window.}}
−	{{Screenshot|Adressen kategoriegruppen.png|471|Quick selection option according to
−	the freely definable category groups}}	+	By clicking on the << >> arrows at the bottom of the window of the address list you will get to the next or to the previous page of the listed entries. You can also directly click a number to skip several pages. The active number is coloured in black to indicate the page on which you currently are.
−	Each category group can contain as many categories as needed. With the quick
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−	selection option at the top of the window, you can select certain address groups.
−
−	To do this select the desired category entries, and then click on "Go".
−
−	Please keep in mind that you can only choose one attribute per category in this
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−	view, although an entry can be assigned to multiple attributes within the same
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−	category! Use the module "Campaigns" to create such an address list.
−
−	{{Tipp|If you move with the mouse pointer in the address module over the company's
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−	or contact categories, or in the ticket module over the ticket categories or in
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−	the project module over the project categories or in the project detail view over
−
−	the drop down menus, the title of each category appears in a small tool-tip
−
−	window.}}
−
−	By clicking on the << >> arrows at the bottom of the window of the address list
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−	you will get to the next or to the previous page of the listed entries. You can
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−	also directly click a number to skip several pages. The active number is coloured
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−	in black to indicate the page on which you currently are.
	{{Note		{{Note
−	|Your WICE administrator can define in the administration which address fields are	+	|Your WICE administrator can define in the administration which address fields are shown by default in each list view of the company, contact-person, and employee addresses!}}
−	shown by default in each list view of the company, contact-person, and employee	+	When you click on a company name on the list the detail view of the selected entry appears. When you click on an existing email address WICE opens your email client linked by default to this user account and when you click on a phone number, your linked softphone application can be opened via the setting configurable in the administration of WICE.
−	addresses!}}	+	If you have the general right to export addresses from WICE, then the optional link to list all addresses is displayed. So this offers you the possibility to list all addresses in a single list without changing the pages and you can use this feature to print it via your browser directly.
−
−	When you click on a company name on the list the detail view of the selected entry
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−	appears. When you click on an existing email address WICE opens your email client
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−	linked by default to this user account and when you click on a phone number, your
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−	linked softphone application can be opened via the setting configurable in the
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−	administration of WICE.
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−	If you have the general right to export addresses from WICE, then the optional
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−	link to list all addresses is displayed. So this offers you the possibility to
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−	list all addresses in a single list without changing the pages and you can use
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−	this feature to print it via your browser directly.
	== Adding a new Address ==		== Adding a new Address ==
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	{{Screenshot|New_address1.png|762|Input form for new address}}		{{Screenshot|New_address1.png|762|Input form for new address}}
−	Here, you can enter the company-specific data in the input fields. Input fields	+	Here, you can enter the company-specific data in the input fields. Input fields marked with a grey box are indicated as mandatory. These must necessarily be filled. Otherwise, your address can not be added.
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−	marked with a grey box are indicated as mandatory. These must necessarily be
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−	filled. Otherwise, your address can not be added.
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−	{{Hinweis|Please note that from WICE release 7.5 onwards also individuals in WICE
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−	can not only be added as a Company address with the respective associated contacts
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−	can be captured, but also directly as Contact persons without to be assigned to a
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−	company.}}
−
−	For each address, you can include a company logo that is displayed as a thumbnail
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−	in the adress list view and in a larger version in the adress detail view. You can
−	either directly add an URL for the logo in the field "Company logo" or insert a	+	{{Hinweis|Please note that from WICE release 7.5 onwards also individuals in WICE can not only be added as a Company address with the respective associated contacts can be captured, but also directly as Contact persons without to be assigned to a company.}}
−	suitable logo for example from a XING profile by drag and drop.	+	For each address, you can include a company logo that is displayed as a thumbnail in the adress list view and in a larger version in the adress detail view. You can either directly add an URL for the logo in the field "Company logo" or insert a suitable logo for example from a XING profile by drag and drop.
−	Alternatively, a search function is available. It opens in a new window and	+	Alternatively, a search function is available. It opens in a new window and searches the Internet using the company name and other criteria to find a matching logo. You can then select from the 5 best results a matching logo after completing the search, which is then automatically added.
−	searches the Internet using the company name and other criteria to find a matching	+	Optionally, you can define an address as a delivery address in the field "Delivery address". To do this, you must enter the company name in the search box and WICE shows the matching search results and you can then select the desired address out of the list with the search results. This delivery address is then shown as an additional address when creating chance-based documents in tickets assigned to this address. You can change the adress at any time later by running the search again and assignment another address.
−	logo. You can then select from the 5 best results a matching logo after completing	+	When entering the E-Mail and URL address in the respective fields in the correct form you can click on the address to send an email directly from here or click on the URL to open the home page.
−	the search, which is then automatically added.	+	{{screenshot|New_address2.png|665|Lower part of the form of a new company address}}
−	Optionally, you can define an address as a delivery address in the field "Delivery	+	BY setting the "Status", you have the possibility to lock this address. Select a status and enter the reason  for locking the address in the underlying field "Status remarks". A locked address is not only for your information, but also means that this address is not considered in the selection of address lists, i.e. for the creation of mailings etc.! In the address list and the detail view a "Locked" - icon is displayed so that any user immediately sees that this address has beend locked.
−	address". To do this, you must enter the company name in the search box and WICE	+	The customer number assignment is done automatically, which means that it can not be manually assigned.
−	shows the matching search results and you can then select the desired address out	+	In the field turnover the total revenue will be shown which you have realised with this address/customer. Therefore the sum of all closed opportunities is displayed here. You can not enter any turnover values here which is why this field is no longer available to be filled manually and only shown in the address detail view.
−	of the list with the search results. This delivery address is then shown as an	+	In the "VAT Number" field, if known, you can store the information for this customer or supplier. This can be inserted then, optionally, in chance-based documents.
−	additional address when creating chance-based documents in tickets assigned to	+	Assigning the address categories is vital for your address quality. This helps you with the segmentation of the addresses. Addresses with specific categories can easily be selected for E-Mailings or printed mailings that can be created within the campaigns module. Furthermore you can find these categorized addresses easier by selecting them in the address list view. The address catgories are generally adjustable and are set by your administrator. The already selected category entries are shown inside each category window to make it easier for you to get an overview if there are multiple assignments within each category.
−	this address. You can change the adress at any time later by running the search	+	In addition, you can add remarks to any address in the text box provided for this purpose. Additional input fields you need to use for providing aditional information for your addresses, can be set up by your system administrator as custom fields.
−	again and assignment another address.	+	To assign an address only to a specific user group, you can assign each entry to one or more groups of owners. To do this, click on an existing user group to select it. The already selected category entries are shown inside each category window to make it easier for you to get an overview if there are multiple assignments for the owner of this entry. The address is then only visible to the users of the associated group(s) or can be only edited or deleted by users with the required rights.
−	When entering the E-Mail and URL address in the respective fields in the correct	+	{{Wichtig|Only the user groups are displayed here to which you have access. If no group is selected, the address is visible for all users. Any existing entry may also have other owner groups, who however can not be modified by you.}}
−	form you can click on the address to send an email directly from here or click on	+	Finally click on "Save" to add your new address and you will see the detail view of your new address.
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−	the URL to open the home page.
−
−	{{screenshot|New_address2.png|665|Lower part of the form of a new company
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−	address}}
−
−	BY setting the "Status", you have the possibility to lock this address. Select a
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−	status and enter the reason  for locking the address in the underlying field
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−	"Status remarks". A locked address is not only for your information, but also
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−	means that this address is not considered in the selection of address lists, i.e.
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−	for the creation of mailings etc.! In the address list and the detail view a
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−	"Locked" - icon is displayed so that any user immediately sees that this address
−
−	has beend locked.
−
−	The customer number assignment is done automatically, which means that it can not
−
−	be manually assigned.
−
−	In the field turnover the total revenue will be shown which you have realised with
−
−	this address/customer. Therefore the sum of all closed opportunities is displayed
−
−	here. You can not enter any turnover values here which is why this field is no
−
−	longer available to be filled manually and only shown in the address detail view.
−
−	In the "VAT Number" field, if known, you can store the information for this
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−	customer or supplier. This can be inserted then, optionally, in chance-based
−
−	documents.
−
−	Assigning the address categories is vital for your address quality. This helps you
−
−	with the segmentation of the addresses. Addresses with specific categories can
−
−	easily be selected for E-Mailings or printed mailings that can be created within
−
−	the campaigns module. Furthermore you can find these categorized addresses easier
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−	by selecting them in the address list view. The address catgories are generally
−
−	adjustable and are set by your administrator. The already selected category
−
−	entries are shown inside each category window to make it easier for you to get an
−
−	overview if there are multiple assignments within each category.
−
−	In addition, you can add remarks to any address in the text box provided for this
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−	purpose. Additional input fields you need to use for providing aditional
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−	information for your addresses, can be set up by your system administrator as
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−	custom fields.
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−	To assign an address only to a specific user group, you can assign each entry to
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−	one or more groups of owners. To do this, click on an existing user group to
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−	select it. The already selected category entries are shown inside each category
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−	window to make it easier for you to get an overview if there are multiple
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−	assignments for the owner of this entry. The address is then only visible to the
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−	users of the associated group(s) or can be only edited or deleted by users with
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−	the required rights.
−
−	{{Wichtig|Only the user groups are displayed here to which you have access. If no
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−	group is selected, the address is visible for all users. Any existing entry may
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−	also have other owner groups, who however can not be modified by you.}}
−
−	Finally click on "Save" to add your new address and you will see the detail view
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−	of your new address.
	=== Duplicate check ===		=== Duplicate check ===
−	After adding a new address, WICE may come up with the information, that your new	+	After adding a new address, WICE may come up with the information, that your new address already exists in the system and this screen is displayed:
−		+	{{screenshot|Duplicate search.png|811|Selection of potential duplicates for your new address}}
−	address already exists in the system and this screen is displayed:
−	{{screenshot|Duplicate search.png|811|Selection of potential duplicates for your
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−	new address}}
−
−	Now, if the address that you added really is a new address, you can select "New"
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−	and your new address is saved as a new entry in the system. If you select the
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−	option "Merge", so that the existing address is merged with your new input
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−	(contactpersons are saved).<b> Warning: choose this option only if you are certain
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−	about the results, otherwise information could be lost!</b>
−	As a third option, you can choose the option "DB address", your entries will be	+	Now, if the address that you added really is a new address, you can select "New" and your new address is saved as a new entry in the system. If you select the option "Merge", so that the existing address is merged with your new input (contactpersons are saved).<b> Warning: choose this option only if you are certain about the results, otherwise information could be lost!</b>
−	discarded and your new address will not be stored and you can continue to work	+	As a third option, you can choose the option "DB address", your entries will be discarded and your new address will not be stored and you can continue to work with the already existing address.
−
−	with the already existing address.
	== Address search ==		== Address search ==
	You can search for addresses in many ways.		You can search for addresses in many ways.
−	{{Screenshot|adressuche.png|868|Overview of the possibilities of the search in the	+	{{Screenshot|adressuche.png|868|Overview of the possibilities of the search in the address range}}
−
−	address range}}
	=== Searching via address categories ===		=== Searching via address categories ===
−	If you want to display addresses of all existing companies (e.g. customers,	+	If you want to display addresses of all existing companies (e.g. customers, prospects,suppliers, partners, etc.), select "company" as adress type in the first drop down menu. Ignore any of the other pull down menues for the address categories. Now click on the "Go"button. You will get all company addresses listed or depending in which address type you are, listed all contact persons or employees etc.
−	prospects,suppliers, partners, etc.), select "company" as adress type in the first	+	By using the pull down menues with the adress categories you have the possibility to select addresses by the assigned category attributes. You have already assigned these attributes to the addresses while  adding or importing your addresses.
−	drop down menu. Ignore any of the other pull down menues for the address	+	You can sort and list addresses according to different categories, as for example all companys marked as customers, potential customers, suppliers, partners, or by the products and services or in combination only all addresses marked as customers limited to certain areas etc. depending on which attributes you have available in your categories.
−	categories. Now click on the "Go"button. You will get all company addresses listed	+	The available category attributes has your administrator previously added to the needs of your company so if you need any changes or additions to them you will have to contact him.
−
−	or depending in which address type you are, listed all contact persons or
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−	employees etc.
−
−	By using the pull down menues with the adress categories you have the possibility
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−	to select addresses by the assigned category attributes. You have already assigned
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−	these attributes to the addresses while  adding or importing your addresses.
−
−	You can sort and list addresses according to different categories, as for example
−
−	all companys marked as customers, potential customers, suppliers, partners, or by
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−	the products and services or in combination only all addresses marked as customers
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−	limited to certain areas etc. depending on which attributes you have available in
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−	your categories.
−
−	The available category attributes has your administrator previously added to the
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−	needs of your company so if you need any changes or additions to them you will
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−	have to contact him.
	=== Searching for a company name or customer number ===		=== Searching for a company name or customer number ===
−	To directly search for a company name or customer number use the search box	+	To directly search for a company name or customer number use the search box "Search for:". Just enter the or the customer number and the results of your search will be displayed when you click the "Go" button.
−	"Search for:". Just enter the or the customer number and the results of your	+	{{Hinweis|If you find here for example the company "123-Test GmbH" and enter in the search box only "123", then, WICE interprets this as customer number and the desired address may not be found. In this case, you need to supplement your search through the "%" sign as a wildcard, so enter "123 %" in the search box. Then the corresponding entry as a result of the search will be displayed.}}
−
−	search will be displayed when you click the "Go" button.
−
−	{{Hinweis|If you find here for example the company "123-Test GmbH" and enter in
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−	the search box only "123", then, WICE interprets this as customer number and the
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−	desired address may not be found. In this case, you need to supplement your search
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−	through the "%" sign as a wildcard, so enter "123 %" in the search box. Then the
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−	corresponding entry as a result of the search will be displayed.}}
	=== Alphabetical search ===		=== Alphabetical search ===
−	In the address module, you have the ability to display addresses alphabetically.	+	In the address module, you have the ability to display addresses alphabetically. Simply click the desired letter in the alphabet list displayed below the list of addresses. The corresponding address records are displayed immediately.
−
−	Simply click the desired letter in the alphabet list displayed below the list of
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−	addresses. The corresponding address records are displayed immediately.
	=== Advanced search ===		=== Advanced search ===
−	To search in any available address field click on advanced search. Now, you get a	+	To search in any available address field click on advanced search. Now, you get a similar mask as for entering a new address. You can here enter any combination of search criteria in these fields. All search results with the appropriate search term will be displayed. In this way, you can search in your address data with the most varied combinations of criteria. To the execute your search, click the button "Search" either underneath the field for the company name or at the bottom of the screen.
−
−	similar mask as for entering a new address. You can here enter any combination of
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−	search criteria in these fields. All search results with the appropriate search
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−	term will be displayed. In this way, you can search in your address data with the
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−	most varied combinations of criteria. To the execute your search, click the button
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−	"Search" either underneath the field for the company name or at the bottom of the
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−	screen.
−
−	{{Tipp|With all types of search methods, your search criteria can be stored as
−	your indivudual WICE-views on your Dashboard to have them ready for frequent use	+	{{Tipp|With all types of search methods, your search criteria can be stored as your indivudual WICE-views on your Dashboard to have them ready for frequent use when needed. Find more information about setting up WICE-Views in the chapter "Dashboard"}}
−
−	when needed. Find more information about setting up WICE-Views in the chapter
−
−	"Dashboard"}}
	== Working with addresses ==		== Working with addresses ==
−	If you want to edit an address, i.e. make changes in the address data. Click on	+	If you want to edit an address, i.e. make changes in the address data. Click on the name of the address that you want to change. You now see the detail view of the address.
−
−	the name of the address that you want to change. You now see the detail view of
−
−	the address.
	{{Screenshot|Adressdetailansicht.png|867|Detail view of an address}}		{{Screenshot|Adressdetailansicht.png|867|Detail view of an address}}
−	{{Tipp|If an entry for a link is stored in the administration of your WICE client,	+	{{Tipp|If an entry for a link is stored in the administration of your WICE client, then a map view through an external provider e.g. Google Maps is here in the detail view automatically included. By clicking on the map, a new window opens and puts you right into the map view of the provider of this service}}
−
−	then a map view through an external provider e.g. Google Maps is here in the
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−	detail view automatically included. By clicking on the map, a new window opens and
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−	puts you right into the map view of the provider of this service}}
	=== History of changes ===		=== History of changes ===
−	With this feature, a user with administrator rights can undo any changes to an	+	With this feature, a user with administrator rights can undo any changes to an address. To do this click on the button "History of changes". It opens a window with an overview of the recent changes to this address. In the columns displayed, you see the timestamp, the user name, when the change was made and the informations that have been changed and the old and new values before and after any changes. You can undo all or selected changes and with a click on the button "Revert selected changes" to revert them.
−
−	address. To do this click on the button "History of changes". It opens a window
−	with an overview of the recent changes to this address. In the columns displayed,	+	<b>Please note that this function is only available to users with administrator rights!</b>
−
−	you see the timestamp, the user name, when the change was made and the
−
−	informations that have been changed and the old and new values before and after
−
−	any changes. You can undo all or selected changes and with a click on the button
−
−	"Revert selected changes" to revert them.
−
−	<b>Please note that this function is only available to users with administrator
−
−	rights!</b>
	=== Editing an address ===.		=== Editing an address ===.
−	Click on the "Edit" Button. Now, you can make the desired changes in the	+	Click on the "Edit" Button. Now, you can make the desired changes in the appropriate fields. In addition to the changes of the basic address information, you have here the possibility to assign other address attributes to the categories.
−
−	appropriate fields. In addition to the changes of the basic address information,
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−	you have here the possibility to assign other address attributes to the
−
−	categories.
−
−	You can also lock an address with an indication of the status, as well as general
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−	remakrs to be deposited. Once you have completed your changes, click on the "Save"
−	button on the bottom of the window.	+	You can also lock an address with an indication of the status, as well as general remakrs to be deposited. Once you have completed your changes, click on the "Save" button on the bottom of the window.
	You will then return to the details view of this address.		You will then return to the details view of this address.
−	{{Hinweis|In the detail view of an address and a contact person you find the	+	{{Hinweis|In the detail view of an address and a contact person you find the information which user has made the last active changes to this entry and informations when the database record was last updated. Please note that
−		+	"Last address edit action:" means that a logged in WICE-user has changed the entry, E.g. by editing the address, or performing an import with activated update function, or by changing the category configuration.
−	information which user has made the last active changes to this entry and
−
−	informations when the database record was last updated. Please note that
−	"Last address edit action:" means that a logged in WICE-user has changed the
−
−	entry, E.g. by editing the address, or performing an import with activated update
−
−	function, or by changing the category configuration.
−
−	"Last database entry update" means that the DB entry was changed. This can happen
−
−	by Cronjobs, manual adjustments to the DB etc, which are not directly linked to
−	user actions during editing an address manually, but also through actions from	+	"Last database entry update" means that the DB entry was changed. This can happen by Cronjobs, manual adjustments to the DB etc, which are not directly linked to user actions during editing an address manually, but also through actions from plugins}}
−
−	plugins}}
	=== Deleting and address===		=== Deleting and address===
−	You have the option to delete an address. Your system administrator has set up the	+	You have the option to delete an address. Your system administrator has set up the attribute "Trash" or "Trash bin" in the first company address category and when deleting an address it is tagged with this attribute. Only if the administrator empties the Trash bin, all the addresses from this category are finally deleted.
		+	If there is no attribute for the trash bin is set up, the address will be directly deleted.
−	attribute "Trash" or "Trash bin" in the first company address category and when	+	<b> To delete some are all addresses the neccesarry user rights need to be assigned to you or your user group in the Administration - otherwise the delete button or the trash icon is not available! </b>
−
−	deleting an address it is tagged with this attribute. Only if the administrator
−
−	empties the Trash bin, all the addresses from this category are finally deleted.
−	If there is no attribute for the trash bin is set up, the address will be directly
−
−	deleted.
−
−	<b> To delete some are all addresses the neccesarry user rights need to be
−
−	assigned to you or your user group in the Administration - otherwise the delete
−
−	button or the trash icon is not available! </b>
	Please keep in mind that you can not undo a deletion!		Please keep in mind that you can not undo a deletion!
−	Click on the Delete Icon/Trash Bin. The address will be deleted. Return	+	Click on the Delete Icon/Trash Bin. The address will be deleted. Return automatically to the main view of the address module.
−
−	automatically to the main view of the address module.
	=== Copying addresses ===		=== Copying addresses ===
−	You can create an copy of any address. To do this, click on the copy button in the	+	You can create an copy of any address. To do this, click on the copy button in the address details view. This creates a copy of the address. To indicate that this is a copy of an existing address the extension (COPY) is added to the name of the address. You can now edit this copied address e.g. rename etc. as usual.
−
−	address details view. This creates a copy of the address. To indicate that this is
−
−	a copy of an existing address the extension (COPY) is added to the name of the
−
−	address. You can now edit this copied address e.g. rename etc. as usual.
	=== Address relationships ===.		=== Address relationships ===.
−	You can define any unlimited relationsbetween your company addresses which are	+	You can define any unlimited relationsbetween your company addresses which are then alternately displayed for the associated addresses. Your WICE administrator has already created the categories for this relations to select from.
−
−	then alternately displayed for the associated addresses. Your WICE administrator
−
−	has already created the categories for this relations to select from.
−
−	To create a new relation, go to the address detail view of the address where you
−	want to add the relation and click on blue arrow next to "New address relation".	+	To create a new relation, go to the address detail view of the address where you want to add the relation and click on blue arrow next to "New address relation". The mask is extended to this view:
−
−	The mask is extended to this view:
	{{Screenshot|Adressbeziehungen_neu.png|676|Create a new adress relation}}		{{Screenshot|Adressbeziehungen_neu.png|676|Create a new adress relation}}
−	First select the desired category for this form of relation from the menu and then	+	First select the desired category for this form of relation from the menu and then search in the search box for the address to associate with this entry. Your search result is restricted depending on the matching criteria found. Select the address in the list of your search results and then click on it, so that it is applied to the field. Click now on "Save".
−		+	{{Screenshot|Address relationships. png|878|Adressdetailansicht with several landscaped address relationships in tabular and graphic}}
−	search in the search box for the address to associate with this entry. Your search
−
−	result is restricted depending on the matching criteria found. Select the address
−
−	in the list of your search results and then click on it, so that it is applied to
−
−	the field. Click now on "Save".
−	{{Screenshot|Address relationships. png|878|Adressdetailansicht with several
−
−	landscaped address relationships in tabular and graphic}}
−
−	Your newly created address relation is now displayed in a table as well as in a
−
−	graphic of all the entries associated with this address. The graphic is
−
−	automatically generated or updated. By clicking on the name of the address in the
−
−	graphic or table the address detail view of the associated address appears.
−
−	You can create as many more address realation for this address as needed. You can
−	delete existing address relations at any time by clicking on the "Trash-bin" icon	+	Your newly created address relation is now displayed in a table as well as in a graphic of all the entries associated with this address. The graphic is automatically generated or updated. By clicking on the name of the address in the graphic or table the address detail view of the associated address appears.
−	at the respective address relation. There is a prompt which you must confirm to	+	You can create as many more address realation for this address as needed. You can delete existing address relations at any time by clicking on the "Trash-bin" icon at the respective address relation. There is a prompt which you must confirm to permanently delete the relationship.
−
−	permanently delete the relationship.
	== Contact Persons ==		== Contact Persons ==
−	You can create contact not only to a company's address from the release 7.5 WICE	+	You can create contact not only to a company's address from the release 7.5 WICE cloud based CRM, but also as an individual, without corporate assignment.
−	cloud based CRM, but also as an individual, without corporate assignment.	+	On the tab "AP" to a company address, go to the overview of all contacts of an address or in the module "Addresses" you can, if you select the address type "Contact", show a view of all applied contact. In the collection of the contact person of company, see you all contact this address were assigned to.
		+	{{Screenshot|ansprechpartnerübersicht_neu.png|709|}} Overview of all contact of an address}}
−	On the tab "AP" to a company address, go to the overview of all contacts of an	+	Here see the contact corresponding to the company, at a glance with image, unless deposited and stating the E-Mail address, telephone and fax number, as well as other important information such as position or Division of the person more.
−	address or in the module "Addresses" you can, if you select the address type	+	About the button VCard, you can apply the data of the respective contact as a .vcf file in your personal, local address book depending on which application is linked to your computer with this command.
−	"Contact", show a view of all applied contact. In the collection of the contact	+	Click here direct E-Mail address for a contact, your E-Mail program linked to WICE is opens automatically. The corresponding address of the contact person will be entered automatically. So now, you can send an E-Mail to the selected contact.
−	person of company, see you all contact this address were assigned to.	+	When you click on a phone number, you have your softphone software or telephone to speak directly to the possibility of a link.
−	{{Screenshot|ansprechpartnerübersicht_neu.png|709|}} Overview of all contact of an
−	address}}	+	If you click on the name of a contact person, how to get to the detail view of the contact person with advanced options.
−
−	Here see the contact corresponding to the company, at a glance with image, unless
−
−	deposited and stating the E-Mail address, telephone and fax number, as well as
−
−	other important information such as position or Division of the person more.
−
−	About the button VCard, you can apply the data of the respective contact as a .vcf
−
−	file in your personal, local address book depending on which application is linked
−
−	to your computer with this command.
−
−	Click here direct E-Mail address for a contact, your E-Mail program linked to WICE
−
−	is opens automatically. The corresponding address of the contact person will be
−
−	entered automatically. So now, you can send an E-Mail to the selected contact.
−
−	When you click on a phone number, you have your softphone software or telephone to
−
−	speak directly to the possibility of a link.
−
−	If you click on the name of a contact person, how to get to the detail view of the
−
−	contact person with advanced options.
	=== Contact Person detail view ===		=== Contact Person detail view ===
−	When you click the name of a contact in the contact list of an address, how to get	+	When you click the name of a contact in the contact list of an address, how to get in this view:
−
−	in this view:
	{{Screenshot|Contact person details.png|710|Contact details}}		{{Screenshot|Contact person details.png|710|Contact details}}
−	Here you see the individual contact details of the contact person, as well as the	+	Here you see the individual contact details of the contact person, as well as the contact categories, which have been associated with for this. Also the series letter title, if entered, will be displayed.
−
−	contact categories, which have been associated with for this. Also the series
−
−	letter title, if entered, will be displayed.
−
−	When deposited, you can access directly to the profile of the contact at the
−
−	social network XING.
−
−	Via the link under actions: "Linked entries for Jürgen Schüssler" appears in the
−	contact-related listing overview, all entries that are associated with this	+	When deposited, you can access directly to the profile of the contact at the social network XING.
−	contact, E.g. dates, actions of tasks, notes and projects.	+	Via the link under actions: "Linked entries for Jürgen Schüssler" appears in the contact-related listing overview, all entries that are associated with this contact, E.g. dates, actions of tasks, notes and projects.
	You will also see when and by what user this post was last edited.		You will also see when and by what user this post was last edited.
−	{{Hinweis|Please note here the information get displayed, which user has made the	+	{{Hinweis|Please note here the information get displayed, which user has made the last active Adressbearbeitung and information when the database entry last updated:
−	last active Adressbearbeitung and information when the database entry last	+	"Last active Adressbearbeitung" means that a logged in user of WICE has changed the entry, E.g. by sending the Adresseditiermaske, or performing a XLS import update function, or by changing the category configuration.
−	updated:	+	"Updated database entry" means that the DB entry was changed. This can happen Cronjobs, manual adjustments to the DB etc, which are not directly linked to user actions during an active Adressbearbeitung, but also through actions from plugins,.}}
−	"Last active Adressbearbeitung" means that a logged in user of WICE has changed	+	You can go back by clicking on the button "Back to the AP overview" to this or get but click on the company name back to the Adressdetailansicht.
−
−	the entry, E.g. by sending the Adresseditiermaske, or performing a XLS import
−
−	update function, or by changing the category configuration.
−
−	"Updated database entry" means that the DB entry was changed. This can happen
−
−	Cronjobs, manual adjustments to the DB etc, which are not directly linked to user
−
−	actions during an active Adressbearbeitung, but also through actions from
−
−	plugins,.}}
−
−	You can go back by clicking on the button "Back to the AP overview" to this or get
−
−	but click on the company name back to the Adressdetailansicht.
	=== Notes for Contact Persons ===		=== Notes for Contact Persons ===
Zeile 617:		Zeile 203:
	{{Screenshot|Contact notes.png|790|Overview of all notes at the point of contact}}		{{Screenshot|Contact notes.png|790|Overview of all notes at the point of contact}}
−	You can create new notes for this contact, similar to an address here. To do this,	+	You can create new notes for this contact, similar to an address here. To do this, click the "New note" button and enter the famous mask to create an Adressnotiz.
−	click the "New note" button and enter the famous mask to create an Adressnotiz.	+	{{Hinweis|It is generally advisable for an Adressnotiz to a contact person who is associated with a company to enter this note to the company address in the notes and to associate with the contact person.}}
−	{{Hinweis|It is generally advisable for an Adressnotiz to a contact person who is	+	You can also generate a printed document for the contact person in this mask. To do this, click "New document" and appears in the following form:
		+	{{Screenshot|neues_template_notiz.png|727|Mask for the selection of the Dokumententemplates}}
−	associated with a company to enter this note to the company address in the notes	+	Now select the desired template from the list of Dokumententemplates deposited in your client.
−	and to associate with the contact person.}}	+	{{Hinweis|Please note that this template, so that you can select it here, was created for the address type "Contact" and linked, since other placeholder for the address fields in the template must be used as a template, that to be linked with a company address}}
−	You can also generate a printed document for the contact person in this mask. To	+	Depending on whether the desired template contains so-called custom variables, these are displayed here and you can fill the template directly with content. If your template contains no custom variables, so you can create it directly, where you click "Create document" and appears in the following form:
		+	{{Screenshot|Dokumentenoption_template.png|456|Choose to open or save the generated Dokumententemplates}}
−	do this, click "New document" and appears in the following form:	+	The document is now either as new Adressnotiz for further processing available, or can be downloaded directly to your computer and opened there. If you select "' to address view"' select, this will take you to the overview of all notes to this contact person.
−	{{Screenshot|neues_template_notiz.png|727|Mask for the selection of the
−
−	Dokumententemplates}}
−
−	Now select the desired template from the list of Dokumententemplates deposited in
−
−	your client.
−
−	{{Hinweis|Please note that this template, so that you can select it here, was
−
−	created for the address type "Contact" and linked, since other placeholder for the
−
−	address fields in the template must be used as a template, that to be linked with
−
−	a company address}}
−
−	Depending on whether the desired template contains so-called custom variables,
−
−	these are displayed here and you can fill the template directly with content. If
−
−	your template contains no custom variables, so you can create it directly, where
−
−	you click "Create document" and appears in the following form:
−	{{Screenshot|Dokumentenoption_template.png|456|Choose to open or save the
−
−	generated Dokumententemplates}}
−
−	The document is now either as new Adressnotiz for further processing available, or
−
−	can be downloaded directly to your computer and opened there. If you select "' to
−
−	address view"' select, this will take you to the overview of all notes to this
−
−	contact person.
	==== Documents for Contact Persons ====		==== Documents for Contact Persons ====
−	In the tab "Documents" at the point of contact, get you an overview of all	+	In the tab "Documents" at the point of contact, get you an overview of all documents that are associated with this contact, say filed in notes about this contact.
−		+	{{Screenshot|Ansprechpartner_dokumente.png|683|Display of all documents stored for a contact}}
−	documents that are associated with this contact, say filed in notes about this
−
−	contact.
−	{{Screenshot|Ansprechpartner_dokumente.png|683|Display of all documents stored for
−
−	a contact}}
−
−	You can here existing documents, as in the tab documents to a company address,
−
−	filtering the media categories, and they send via email. Click on the envelope
−
−	icon next to "Send documents via email" and appears in the following view:
−	{{Screenshot|Ansprechpartner_dokumentenversand.png|547|Mask to selection of the
−	emails to be sent}}	+	You can here existing documents, as in the tab documents to a company address, filtering the media categories, and they send via email. Click on the envelope icon next to "Send documents via email" and appears in the following view:
		+	{{Screenshot|Ansprechpartner_dokumentenversand.png|547|Mask to selection of the emails to be sent}}
−	Select the documents to be sent by checking the check box before the document.	+	Select the documents to be sent by checking the check box before the document. Optionally, you can send the email in a new process action if you have existing operations to this contact person or the company) document. The email with the documents is stored there.
−	Optionally, you can send the email in a new process action if you have existing	+	When you have finished your selection, then click on "Compose email" and you get into the mask to create a new email. Enter the recipient and the other information in the provided fields - the selected documents are already included as attachments - you can of course manually add more attachments.
−		+	Click when you have finished creating, on "Send mail" and the email is sent and may optionally stored procedure action.
−	operations to this contact person or the company) document. The email with the
−
−	documents is stored there.
−
−	When you have finished your selection, then click on "Compose email" and you get
−
−	into the mask to create a new email. Enter the recipient and the other information
−
−	in the provided fields - the selected documents are already included as
−
−	attachments - you can of course manually add more attachments.
−	Click when you have finished creating, on "Send mail" and the email is sent and
−
−	may optionally stored procedure action.
	==== Same person relation ====		==== Same person relation ====
−	If the contact details view, you click the tab "Same person", appears in the	+	If the contact details view, you click the tab "Same person", appears in the following view:
−
−	following view:
	{{Screenshot|Contact relationship.png|776|Mask to create a shortcut of contacts}}		{{Screenshot|Contact relationship.png|776|Mask to create a shortcut of contacts}}
−	Here you can now establish a link from contacts at different addresses. This is	+	Here you can now establish a link from contacts at different addresses. This is used to indicate that contacts that are stored on different addresses, yet are the same person.
−	used to indicate that contacts that are stored on different addresses, yet are the	+	To create such a link, first find the desired person from the search box, and then select the person from the list of search results. Click on the button "save relationship" is this person now included in the list of linked contacts.
−
−	same person.
−
−	To create such a link, first find the desired person from the search box, and then
−
−	select the person from the list of search results. Click on the button "save
−
−	relationship" is this person now included in the list of linked contacts.
	Click on "Remove mapping", you can delete such a link at any time.		Click on "Remove mapping", you can delete such a link at any time.
Zeile 727:		Zeile 245:
	=== Adding a new contact person ===		=== Adding a new contact person ===
−	Want to create a new contact, click Contact < /b > at the contact list of an	+	Want to create a new contact, click Contact < /b > at the contact list of an address click New < b >, or but, if you want to perform a contact without the company assigning, or they may later, change in address module in the address type "Contact" and click here on "' new entry ' '.
−
−	address click New < b >, or but, if you want to perform a contact without the
−
−	company assigning, or they may later, change in address module in the address type
−
−	"Contact" and click here on "' new entry ' '.
−
−	{{Screenshot|ansprechpartner1.png|710|The upper part of the screen to create a new
−
−	contact with options for private contact information}}
−
−	Enter the mask to create a contact. Enter the data of the new contact, such as
−
−	title, full name, telephone (optional additional numbers), fax and e-mail
−
−	connection here. To set a personal form of address for a mailing or a form letter,
−
−	click the corresponding entry fields, depending on the gender of the person.
−	In the field "Company" you will see the contact person is assigned to which
−
−	company, in the standard this assignment is empty, if you want to create a contact
−
−	without associating it companies directly. When you create a new contact person
−
−	directly from a company address, then the company will create the contact you
−
−	selected. This can be changed at any time or completely lifted, a contact person
−	should from the company eliminated or switch.	+	{{Screenshot|ansprechpartner1.png|710|The upper part of the screen to create a new contact with options for private contact information}}
−	Also you can define, by extending the mask by clicking on the blue triangle, the	+	Enter the mask to create a contact. Enter the data of the new contact, such as title, full name, telephone (optional additional numbers), fax and e-mail connection here. To set a personal form of address for a mailing or a form letter, click the corresponding entry fields, depending on the gender of the person.
		+	In the field "Company" you will see the contact person is assigned to which company, in the standard this assignment is empty, if you want to create a contact without associating it companies directly. When you create a new contact person directly from a company address, then the company will create the contact you selected. This can be changed at any time or completely lifted, a contact person should from the company eliminated or switch.
−	home address for each contact. This is the General address of this contact for	+	Also you can define, by extending the mask by clicking on the blue triangle, the home address for each contact. This is the General address of this contact for contact persons without company assignment.
		+	{{Screenshot|ansprechpartner2.png|881|Middle part of the mask to create a new contact}}
−	contact persons without company assignment.	+	You can also insert a link to the profile of the contact person at the social network XING here. Simply copy the URL in the to field. Keep in mind that this link takes only's profile on XING, if this has been marked by the person not as private.
−	{{Screenshot|ansprechpartner2.png|881|Middle part of the mask to create a new
−	contact}}	+	Optionally, you can bind a picture of the contact here directly. To do this you must either here insert the URL of the image in the corresponding field or but you can embed the image directly by drag & drop from a social network such as Facebook or XING here. Drag the image to do so simply by holding down the left mouse button from the profile of the contact person here in this mask and it is incorporated directly and in the contact address.
−	You can also insert a link to the profile of the contact person at the social	+	You can search directly for a suitable image - click image selection and get suitable suggestions from a direct Internet search appears in a new window. You can be found a suitable image, should this take over directly into WICE.
−	network XING here. Simply copy the URL in the to field. Keep in mind that this	+	Under categories, you have the possibility similar to the companies, to select for example the position of the contact person and Department and associate.
−	link takes only's profile on XING, if this has been marked by the person not as	+	Input fields with * mark are mandatory. This must be completed, otherwise you can not save the record.
−	private.	+	The contact categories, as also the range of serial letter styling, has previously defined by your administrator and set.
−	Optionally, you can bind a picture of the contact here directly. To do this you	+	On the "Inactive" checkbox you can exclude, if you enable them, this partner to participate in mailings.
		+	It also may be furnished additional fields here are displayed, which are available for contact in your WICE client available - you can fill them here.
−	must either here insert the URL of the image in the corresponding field or but you
−	can embed the image directly by drag & drop from a social network such as Facebook	+	Finally, click Save settings. The new contact is now set and will be shown in the detailed view of the contact person.
−	or XING here. Drag the image to do so simply by holding down the left mouse button	+	{{Hinweis|Please note that if you have created a new contact, and you then are in the contact details at any time via the link to the company to the associated company can get. A contact person without corporate assignment there is not this detail view - this takes you automatically to the tab "General" contact!}}
−
−	from the profile of the contact person here in this mask and it is incorporated
−
−	directly and in the contact address.
−
−	You can search directly for a suitable image - click image selection and get
−
−	suitable suggestions from a direct Internet search appears in a new window. You
−
−	can be found a suitable image, should this take over directly into WICE.
−
−	Under categories, you have the possibility similar to the companies, to select for
−
−	example the position of the contact person and Department and associate.
−
−	Input fields with * mark are mandatory. This must be completed, otherwise you can
−
−	not save the record.
−
−	The contact categories, as also the range of serial letter styling, has previously
−
−	defined by your administrator and set.
−
−	On the "Inactive" checkbox you can exclude, if you enable them, this partner to
−
−	participate in mailings.
−	It also may be furnished additional fields here are displayed, which are available
−
−	for contact in your WICE client available - you can fill them here.
−
−
−	Finally, click Save settings. The new contact is now set and will be shown in the
−
−	detailed view of the contact person.
−
−	{{Hinweis|Please note that if you have created a new contact, and you then are in
−
−	the contact details at any time via the link to the company to the associated
−
−	company can get. A contact person without corporate assignment there is not this
−
−	detail view - this takes you automatically to the tab "General" contact!}}
	=== Editing a contact person ===		=== Editing a contact person ===
−	The tab menu, click the Edit button of a previously created contact contact. The	+	The tab menu, click the Edit button of a previously created contact contact. The input/change of the corresponding data immediately enters the editing window to change.
−
−	input/change of the corresponding data immediately enters the editing window to
−
−	change.
−
−	Alternatively you can call the contact detail first by clicking on the contact
−	name and there click on the Edit button.	+	Alternatively you can call the contact detail first by clicking on the contact name and there click on the Edit button.
	Click, after you have made your changes to apply this conclusion to input save.		Click, after you have made your changes to apply this conclusion to input save.
	== Notes ==		== Notes ==
−	After you have selected the desired address, click on the company name. Then	+	After you have selected the desired address, click on the company name. Then select the tab notes.
−
−	select the tab notes.
	{{Screenshot|Notes.png|779|List view of notes deposited to an address}}		{{Screenshot|Notes.png|779|List view of notes deposited to an address}}
−	In this tab, you will see all of the notes that are assigned to the address. Here	+	In this tab, you will see all of the notes that are assigned to the address. Here the number of deposited notes in brackets will be displayed in the tab.
−
−	the number of deposited notes in brackets will be displayed in the tab.
−
−	You can also directly in this section 1.) directly documents without link to a
−
−	contact person or 2.) create a shortcut to a contact person or but 3.) Emails to
−
−	which produce stored contact person at the address, send, and automatically drop
−
−	them a note:
−
−	1.) to produce a new document without a contact, click "New document (without
−
−	contact)" and appears in the edit field of the Dokumententemplates deposited in
−
−	the client. This you can now select and then click "Create document". Finally, you
−
−	can then choose whether the document as a new note at the address is to be placed
−
−	or to be loaded on your computer download.
−
−	2.) to create a new document to a particular contact person at this address,
−
−	select "New document" to the contact from the list in the box and proceed then as
−
−	described above.
−
−	3.) to send an email directly to one in which address to create stored contacts,
−
−	select the contact from the list in the box "Create email". It opens the mask to
−
−	create an email of the WICE CommCenters then, if this is configured in your
−
−	profile, and you can create the email as usual and send off.
−
−	Back in the overview of notes existing at the address, you see in the collection
−
−	in addition to document to the note associated with the date, the priority, the
−
−	text of the note, as well as the do this chosen medium (shipping) and the. To do
−
−	this, click the file allocated under document, so it is opened automatically, or
−
−	You can decide how you want to open the file or use.
−
−	If you already note want to convert one in an action to assign a task, then select
−
−	one or more notes check box and then an operation that exists at the selected
−
−	address you want to associate the Notiz(en) which in the drop-down menu at the end
−	of the list and click Convert then click < b > action < / b >.The selected note is	+	You can also directly in this section 1.) directly documents without link to a contact person or 2.) create a shortcut to a contact person or but 3.) Emails to which produce stored contact person at the address, send, and automatically drop them a note:
−	now filed the action in the process. ' ' Please keep in mind that to be able to	+	1.) to produce a new document without a contact, click "New document (without contact)" and appears in the edit field of the Dokumententemplates deposited in the client. This you can now select and then click "Create document". Finally, you can then choose whether the document as a new note at the address is to be placed or to be loaded on your computer download.
−	convert Notes to process actions, also already at least one operation at this	+	2.) to create a new document to a particular contact person at this address, select "New document" to the contact from the list in the box and proceed then as described above.
−	address must be present! "'	+	3.) to send an email directly to one in which address to create stored contacts, select the contact from the list in the box "Create email". It opens the mask to create an email of the WICE CommCenters then, if this is configured in your profile, and you can create the email as usual and send off.
−	{{Hinweis|Please note that even mailing entries as notes to the respective	+	Back in the overview of notes existing at the address, you see in the collection in addition to document to the note associated with the date, the priority, the text of the note, as well as the do this chosen medium (shipping) and the. To do this, click the file allocated under document, so it is opened automatically, or You can decide how you want to open the file or use.
−	addresses are stored or Incoming emails can convert into a note, to assign them to	+	If you already note want to convert one in an action to assign a task, then select one or more notes check box and then an operation that exists at the selected address you want to associate the Notiz(en) which in the drop-down menu at the end of the list and click Convert then click < b > action < / b >.The selected note is now filed the action in the process. ' ' Please keep in mind that to be able to convert Notes to process actions, also already at least one operation at this address must be present! "'
−	an address or following an operation!}}	+	{{Hinweis|Please note that even mailing entries as notes to the respective addresses are stored or Incoming emails can convert into a note, to assign them to an address or following an operation!}}
	=== Adding a new address note ===		=== Adding a new address note ===
−	To enter a new note an address, click entry click New. You now get the mask for a	+	To enter a new note an address, click entry click New. You now get the mask for a new note.
−
−	new note.
	{{Screenshot|Neue_notiz.png|692|Mask to create a new note}}		{{Screenshot|Neue_notiz.png|692|Mask to create a new note}}
−	Under medium from the list box, select the medium (dispatch or contact type) of	+	Under medium from the list box, select the medium (dispatch or contact type) of the note.
−	the note.	+	Under the document, click Browse... You will automatically reach the Explorer style of your computer. Here, select the file that you want to attach to the note. In the input box of the path is displayed, in which the document resides.
−	Under the document, click Browse... You will automatically reach the Explorer	+	In the note field, enter the description of the note in any form. This description is then displayed in the respective note in the overview.
−	style of your computer. Here, select the file that you want to attach to the note.	+	You can create now optionally this note to a resubmission for themselves or a particular employee in your company.
−
−	In the input box of the path is displayed, in which the document resides.
−
−	In the note field, enter the description of the note in any form. This description
−
−	is then displayed in the respective note in the overview.
−
−	You can create now optionally this note to a resubmission for themselves or a
−
−	particular employee in your company.
	To do this, enable the check box and select the desired person from the list box.		To do this, enable the check box and select the desired person from the list box.
−	Select a priority from 1 to 10, appropriate for you, as well as the date when this	+	Select a priority from 1 to 10, appropriate for you, as well as the date when this note/resubmission should be done in priority from the list box.
−
−	note/resubmission should be done in priority from the list box.
	This note appears in the resubmission of the module "Dashboard" tab.		This note appears in the resubmission of the module "Dashboard" tab.
−	Finally, you can assign one contact, so the person in the company with which you	+	Finally, you can assign one contact, so the person in the company with which you want to associate this note. Either use the quick selection or but the interactive search - enter just the first few letters of the last name of the contact person for this purpose. WICE automatically displays found results. Click to select the desired contact person.
−
−	want to associate this note. Either use the quick selection or but the interactive
−	search - enter just the first few letters of the last name of the contact person	+	{{Tipp|The desired contact doesn't have to be at the address stored at which to place the note, but must only basically exist as a contact person for a company address!}}
−
−	for this purpose. WICE automatically displays found results. Click to select the
−
−	desired contact person.
−
−	{{Tipp|The desired contact doesn't have to be at the address stored at which to
−
−	place the note, but must only basically exist as a contact person for a company
−
−	address!}}
	Enter a time using the hours and minutes in the concerned fields.		Enter a time using the hours and minutes in the concerned fields.
−	You want that the assigned employees to receive an E-Mail notification, select the	+	You want that the assigned employees to receive an E-Mail notification, select the corresponding check box
−
−	corresponding check box
	Finally, click Save to settings.		Finally, click Save to settings.
Zeile 969:		Zeile 333:
	=== Editing an address note ===		=== Editing an address note ===
−	If you want to edit a note, click at the desired note under Wiederv / edit on the	+	If you want to edit a note, click at the desired note under Wiederv / edit on the Edit button.
−		+	The note immediately appears in the window to capture. Make your changes and settings, click save.
−	Edit button.
−	The note immediately appears in the window to capture. Make your changes and
−
−	settings, click save.
	== Tickets ==		== Tickets ==
−	When a company address the module "Operations" (Vorg.) with all tasks associated	+	When a company address the module "Operations" (Vorg.) with all tasks associated with this address as a tab is displayed after selecting a desired address.
−		+	{{Screenshot|Adressen_vorgänge.png|774|Overview of operations that have been applied to an address}}
−	with this address as a tab is displayed after selecting a desired address.
−	{{Screenshot|Adressen_vorgänge.png|774|Overview of operations that have been
−
−	applied to an address}}
−
−	You have the possibility that operations in the same module or under "Adressen|
−
−	Operations tab"create new, edit, or delete, and we recommend the operations
−
−	starting from an address to apply.
−	{{Tipp|You can get more information about the individual operations by driving me
−
−	your mouse pointer over the task subject – it opens a window with more information
−
−	about the operation and the last operation action by mouseover}}
−
−	So first select the desired address and click on the company name. Then, click
−
−	operations on the tab. Here the number of operations applied to this address will
−	be displayed in the tab.	+	You have the possibility that operations in the same module or under "Adressen|Operations tab"create new, edit, or delete, and we recommend the operations starting from an address to apply.
		+	{{Tipp|You can get more information about the individual operations by driving me your mouse pointer over the task subject – it opens a window with more information about the operation and the last operation action by mouseover}}
−	See all disconnected operations to this address with an indication of status, the	+	So first select the desired address and click on the company name. Then, click operations on the tab. Here the number of operations applied to this address will be displayed in the tab.
−	date, and the corresponding request and of the competent employee here at a	+	See all disconnected operations to this address with an indication of status, the date, and the corresponding request and of the competent employee here at a glance. Also see the monetary figures of the respective operations in sales, raw revenue and expense columns and at the end of the collection the corresponding sums.
−	glance. Also see the monetary figures of the respective operations in sales, raw	+	Do you look at already closed operations, so please select the checkbox "show also closed operations". Then, it displays also the already closed operations.
−
−	revenue and expense columns and at the end of the collection the corresponding
−
−	sums.
−
−	Do you look at already closed operations, so please select the checkbox "show also
−
−	closed operations". Then, it displays also the already closed operations.
	=== Creating a new ticket ===		=== Creating a new ticket ===
−	To create a new task, click process new. Then appears in the input mask to the	+	To create a new task, click process new. Then appears in the input mask to the investment of new operations.
−
−	investment of new operations.
−
−	Get more information about the processing of operations here {{dokulink|
−
−	Operations}}
−
−	== Account ==
−
−	Tab you get an overview of current account all invoices created for this address
−
−	and any payments received from a customer.
−	{{Screenshot|Accounts receivable and payable.png|766|The tab offers you an
−
−	overview of invoices or payments current account}}
−
−	In the field of customer discount, you can enter a percentage value. Here stored
−
−	value will then automatically when creating opportunities in an operation which
−
−	has been created for this address, taken into account. So, you can assign a
−
−	general discount for all items ordered this customer. After you have entered the
−
−	value in the box, click on "' save your entries"' to incorporate your changes.
−
−	{{Tipp|For customers with registered offices abroad, you can activate the check
−
−	box "Not rated". This option causes the control by default is in the opportunity
−
−	screen set to "0" after selecting an article. So you must not manually correct the
−
−	tax for each item in the chance. Click here on the check box to enable the option,
−
−	and then click save your entries}}
−
−	In the first part of the mask you see the created invoices. Unpaid amounts are
−
−	displayed in the column balances in red and have a leading minus.
−	Please keep in mind that when corrected invoices the total amount of the Bill
−
−	affects not the customer's balance. Payments by the customer, that a corrected
−
−	invoice instead of the invoice correction were associated, are counted in the
−	wallet but.	+	Get more information about the processing of operations here {{dokulink|Operations}}
−	By clicking on the account number in the No. column opens the invoice in PDF	+	=== Account ===
−	format or You get a choice of how you want to proceed with the file - you can send	+	Tab you get an overview of current account all invoices created for this address and any payments received from a customer.
		+	{{Screenshot|Accounts receivable and payable.png|766|The tab offers you an overview of invoices or payments current account}}
−	for example optionally directly by fax or letter via our partner Fax.de or in the	+	In the field of customer discount, you can enter a percentage value. Here stored value will then automatically when creating opportunities in an operation which has been created for this address, taken into account. So, you can assign a general discount for all items ordered this customer. After you have entered the value in the box, click on "' save your entries"' to incorporate your changes.
−	browser or in the linked application view. By clicking on the number in the column	+	{{Tipp|For customers with registered offices abroad, you can activate the check box "Not rated". This option causes the control by default is in the opportunity screen set to "0" after selecting an article. So you must not manually correct the tax for each item in the chance. Click here on the check box to enable the option, and then click save your entries}}
−	operation appears in the corresponding operation.	+	In the first part of the mask you see the created invoices. Unpaid amounts are displayed in the column balances in red and have a leading minus.
		+	Please keep in mind that when corrected invoices the total amount of the Bill affects not the customer's balance. Payments by the customer, that a corrected invoice instead of the invoice correction were associated, are counted in the wallet but.
−	By clicking on "Korr.", you can create a correction account for the selected	+	By clicking on the account number in the No. column opens the invoice in PDF format or You get a choice of how you want to proceed with the file - you can send for example optionally directly by fax or letter via our partner Fax.de or in the browser or in the linked application view. By clicking on the number in the column operation appears in the corresponding operation.
−	invoice. After you create a correction invoice appears in the column "the	+	By clicking on "Korr.", you can create a correction account for the selected invoice. After you create a correction invoice appears in the column "the appropriate invoice number in the correction invoice and the amount corrected by" or credits be adapted if necessary and represented the entries deleted.
−
−	appropriate invoice number in the correction invoice and the amount corrected by"
−
−	or credits be adapted if necessary and represented the entries deleted.
	At the bottom of the screen, you will receive an overview of existing payments.		At the bottom of the screen, you will receive an overview of existing payments.
−	{{Screenshot|Kontokorrent_zahlungseingänge.png|769|Overview of previous payments	+	{{Screenshot|Kontokorrent_zahlungseingänge.png|769|Overview of previous payments to an address}}
		+	Here you see date the payment has been detected, the account to which the payment was collected and any remarks, such as partial payment or 1st rate etc, and the respective amounts.
−	to an address}}	+	{{Hinweis|An overview of all open items or cash receipts in your system, in the module "Sales"}}
−	Here you see date the payment has been detected, the account to which the payment
−
−	was collected and any remarks, such as partial payment or 1st rate etc, and the
−
−	respective amounts.
−
−	{{Hinweis|An overview of all open items or cash receipts in your system, in the
−
−	module "Sales"}}
	==== Adding a new payment ====		==== Adding a new payment ====
−	Want to register a payment now, so click on the appropriate link of new payment <	+	Want to register a payment now, so click on the appropriate link of new payment < b > register < / b >. It opens up the mask to register a payment.
−
−	b > register < / b >. It opens up the mask to register a payment.
	{{Screenshot|Neuer_zahlungseingang.png|421|Mask to capture a new payment input}}		{{Screenshot|Neuer_zahlungseingang.png|421|Mask to capture a new payment input}}
−	Enter the date of the receipt of the payment. In the selection list, select the	+	Enter the date of the receipt of the payment. In the selection list, select the appropriate account, and enter the amount of the payment in the amount field. In the comment text field, you can enter a free comment on this payment has been received.
−		+	If you enable the check box "The Bill is hereby fully paid", so you can assign payment receipts to save this Bill!
−	appropriate account, and enter the amount of the payment in the amount field. In
−
−	the comment text field, you can enter a free comment on this payment has been
−
−	received.
−	If you enable the check box "The Bill is hereby fully paid", so you can assign
−
−	payment receipts to save this Bill!
	Press now save on settings.		Press now save on settings.
−	Then you can return to the tab account and your payment has been successfully	+	Then you can return to the tab account and your payment has been successfully registered. In addition, the receipt of payment in the overall list of the payments was registered. You can find this list in the module "Sales".
−
−	registered. In addition, the receipt of payment in the overall list of the
−
−	payments was registered. You can find this list in the module "Sales".
−
−	If a payment is to be changed later, so click on the Edit button next to the
−	desired entry. It opens then the mask to the editing of the receipt of the	+	If a payment is to be changed later, so click on the Edit button next to the desired entry. It opens then the mask to the editing of the receipt of the payment. Now enter your changes and click settings then click < b > save < / b >.
−
−	payment. Now enter your changes and click settings then click < b > save < / b >.
	Your changes are now being applied.		Your changes are now being applied.
	== Projects ==		== Projects ==
−	At the root of the address data the module "Projects" as a tab is displayed after	+	At the root of the address data the module "Projects" as a tab is displayed after selecting a desired address. Please click here for an overview of the projects associated with this address.
−		+	{{Screenshot|Adressen_projekte.png|769|View of all projects to the selected address}}
−	selecting a desired address. Please click here for an overview of the projects
−
−	associated with this address.
−	{{Screenshot|Adressen_projekte.png|769|View of all projects to the selected
−
−	address}}
	Please keep in mind that you can create new projects in the "Projects" module.		Please keep in mind that you can create new projects in the "Projects" module.
Zeile 1.143:		Zeile 399:
	=== Editing projects ===		=== Editing projects ===
−	Did you click the desired title in the browser, so go to the overview of the	+	Did you click the desired title in the browser, so go to the overview of the project with its tasks. Further to the use of the module projects here {{dokulink|Projects}}
−
−	project with its tasks. Further to the use of the module projects here
−
−	{{dokulink|Projects}}
	== Appointments ==		== Appointments ==
−	This tab shows all dates associated with this address. You will learn here also	+	This tab shows all dates associated with this address. You will learn here also the place and the resources booked along with the date.
−		+	{{Screenshot|Adressen_termine.png|768|Overview of the current dates to the selected address}}
−	the place and the resources booked along with the date.
−	{{Screenshot|Adressen_termine.png|768|Overview of the current dates to the
−
−	selected address}}
−
−	Via the button "iCal" before the respective date, you can pass the date directly
−
−	in iCal format to your local calendar. It starts each application, the iCal format
−
−	is associated with that on your computer.
−	You can create a new visit report to a date here by clicking on the button visit	+	Via the button "iCal" before the respective date, you can pass the date directly in iCal format to your local calendar. It starts each application, the iCal format is associated with that on your computer.
−	report directly. Go directly to the mask to create a visit report.	+	You can create a new visit report to a date here by clicking on the button visit report directly. Go directly to the mask to create a visit report.
−	{{Tipp|If you move your mouse pointer over the title of a date in the list, so a	+	{{Tipp|If you move your mouse pointer over the title of a date in the list, so a new window opens automatically as sog ToolTip with additional information about the date.}}
−	new window opens automatically as sog ToolTip with additional information about	+	Click on the title of the appointment to go to the detail view of the appointment in the calendar. Find more on the subject of dates here {{dokulink|Appointments}}
−	the date.}}	+	For dates that have already taken place, in which "Even past dates show" click the check box appears.
−	Click on the title of the appointment to go to the detail view of the appointment	+	To create a new appointment for this address directly, click date click New and enter the mask to create a new appointment. The associated address is then automatically assigned to the appointment.
−
−	in the calendar. Find more on the subject of dates here {{dokulink|Appointments}}
−
−	For dates that have already taken place, in which "Even past dates show" click the
−
−	check box appears.
−
−	To create a new appointment for this address directly, click date click New and
−
−	enter the mask to create a new appointment. The associated address is then
−
−	automatically assigned to the appointment.
	== Documents ==		== Documents ==
−	In this tab to the address you will find all documents or files that were	+	In this tab to the address you will find all documents or files that were associated with this address.
−		+	{{Screenshot|Adressen_dokumente.png|768|All documents/files associated with this address list}}
−	associated with this address.
−	{{Screenshot|Adressen_dokumente.png|768|All documents/files associated with this
−
−	address list}}
	The documents may come from a note, an action, a task or a project task. About the		The documents may come from a note, an action, a task or a project task. About the
−	corresponding column "found in" can trace the origin of the documents. On the pull	+	corresponding column "found in" can trace the origin of the documents. On the pull down menu, you can select if you want only the display of documents of a specific category, E.g. all offers, invoices, or visit reports. You also see the date and time when the document was filed or produced.
−
−	down menu, you can select if you want only the display of documents of a specific
−
−	category, E.g. all offers, invoices, or visit reports. You also see the date and
−
−	time when the document was filed or produced.
−
−	To display the documents according to your categories they must accordingly with
−
−	when creating a media category can be fitted.
−
−	If you click on the document title in the "File" column, thus opens this file in
−
−	the appropriate application, you can download these or additional options
−
−	available. There is E.g. a document from an operation, so click on "Process
−
−	action" in the column "found in" and get so to the action in this process where
−
−	the document or the file has been deposited.
−
−	Select all files that are stored here to send those collected via email to any
−
−	recipient. To do this, click the envelope button "' send documents via email"'.
−
−	Now to choose the available files will be displayed. In the, you can list all HTML
−
−	and TXT files display, which were deposited at the address, select a process in
−	the delivery of email as a new process action should be deposited. If you have	+	To display the documents according to your categories they must accordingly with when creating a media category can be fitted.
−	selected the desired files, click on "' compose email ' ' and enter the mask to	+	If you click on the document title in the "File" column, thus opens this file in the appropriate application, you can download these or additional options available. There is E.g. a document from an operation, so click on "Process action" in the column "found in" and get so to the action in this process where the document or the file has been deposited.
−	create a new email.	+	Select all files that are stored here to send those collected via email to any recipient. To do this, click the envelope button "' send documents via email"'. Now to choose the available files will be displayed. In the, you can list all HTML and TXT files display, which were deposited at the address, select a process in the delivery of email as a new process action should be deposited. If you have selected the desired files, click on compose email and enter the mask to create a new email.

---

Version vom 21. März 2013, 17:21 Uhr

The address database is the heart of a Customer Relationship Management. The quality of the addresses is of crucial importance for the success of CRM.

Address categories

Addresses can be segmented by different address-categories.

Basic categories / types of addresses

WICE cloud based CRM distinguishes between four different address types that can`t be changed. You will find these in the first pull down menu in the addresses module.

All four address types have different properties and consequently different input fields in the respective address masks and offer different functions that are associated with the addresses. Under the address type "Company" we understand any business contact that is in any form associated with your company E.g. customers, suppliers, partners, prospects, etc.

The address type "Contact person" refers to individual persons who are employed at the companies and therefore they are in most cases linked with a company address - but Contact persons can also be entered without beeing assigned to a company.

"Employees" however, are your colleagues with whom you are working in your company.

The address type "Private" is intended, for purely private addresses, which are accessible to only the individual user who is logged in under the respective account.

The sorting in the pull down menu is in an alphabetical order. As a default setting, when entering the addresses module, "Company"-addresses on the list of the basic address types are displayed.

When selecting only the first category (Company, Contact persons, Employees, Private), to get all addresses of this type to be displayed in alphabetical order. Here, the information specific for this address type is displayed according to the selected type.

Freely definable address categories

For the basic address types Company, Contact persons and Employees are four configurable address category groups (filters) available, which you can use to flexibly categorize towards your needs.

Each category group can contain as many categories as needed. With the quick selection option at the top of the window, you can select certain address groups. To do this select the desired category entries, and then click on "Go".

Please keep in mind that you can only choose one attribute per category in this view, although an entry can be assigned to multiple attributes within the same category! Use the module "Campaigns" to create such an address list.

By clicking on the << >> arrows at the bottom of the window of the address list you will get to the next or to the previous page of the listed entries. You can also directly click a number to skip several pages. The active number is coloured in black to indicate the page on which you currently are.

Vorlage:Note

When you click on a company name on the list the detail view of the selected entry appears. When you click on an existing email address WICE opens your email client linked by default to this user account and when you click on a phone number, your linked softphone application can be opened via the setting configurable in the administration of WICE.

If you have the general right to export addresses from WICE, then the optional link to list all addresses is displayed. So this offers you the possibility to list all addresses in a single list without changing the pages and you can use this feature to print it via your browser directly.

Adding a new Address

Click on "New entry" and you will get to the input form to create a new address.

Here, you can enter the company-specific data in the input fields. Input fields marked with a grey box are indicated as mandatory. These must necessarily be filled. Otherwise, your address can not be added.

For each address, you can include a company logo that is displayed as a thumbnail in the adress list view and in a larger version in the adress detail view. You can either directly add an URL for the logo in the field "Company logo" or insert a suitable logo for example from a XING profile by drag and drop. Alternatively, a search function is available. It opens in a new window and searches the Internet using the company name and other criteria to find a matching logo. You can then select from the 5 best results a matching logo after completing the search, which is then automatically added.

Optionally, you can define an address as a delivery address in the field "Delivery address". To do this, you must enter the company name in the search box and WICE shows the matching search results and you can then select the desired address out of the list with the search results. This delivery address is then shown as an additional address when creating chance-based documents in tickets assigned to this address. You can change the adress at any time later by running the search again and assignment another address.

When entering the E-Mail and URL address in the respective fields in the correct form you can click on the address to send an email directly from here or click on the URL to open the home page.

BY setting the "Status", you have the possibility to lock this address. Select a status and enter the reason for locking the address in the underlying field "Status remarks". A locked address is not only for your information, but also means that this address is not considered in the selection of address lists, i.e. for the creation of mailings etc.! In the address list and the detail view a "Locked" - icon is displayed so that any user immediately sees that this address has beend locked.

The customer number assignment is done automatically, which means that it can not be manually assigned.

In the field turnover the total revenue will be shown which you have realised with this address/customer. Therefore the sum of all closed opportunities is displayed here. You can not enter any turnover values here which is why this field is no longer available to be filled manually and only shown in the address detail view.

In the "VAT Number" field, if known, you can store the information for this customer or supplier. This can be inserted then, optionally, in chance-based documents.

Assigning the address categories is vital for your address quality. This helps you with the segmentation of the addresses. Addresses with specific categories can easily be selected for E-Mailings or printed mailings that can be created within the campaigns module. Furthermore you can find these categorized addresses easier by selecting them in the address list view. The address catgories are generally adjustable and are set by your administrator. The already selected category entries are shown inside each category window to make it easier for you to get an overview if there are multiple assignments within each category.

In addition, you can add remarks to any address in the text box provided for this purpose. Additional input fields you need to use for providing aditional information for your addresses, can be set up by your system administrator as custom fields.

To assign an address only to a specific user group, you can assign each entry to one or more groups of owners. To do this, click on an existing user group to select it. The already selected category entries are shown inside each category window to make it easier for you to get an overview if there are multiple assignments for the owner of this entry. The address is then only visible to the users of the associated group(s) or can be only edited or deleted by users with the required rights.

Finally click on "Save" to add your new address and you will see the detail view of your new address.

Duplicate check

After adding a new address, WICE may come up with the information, that your new address already exists in the system and this screen is displayed:

Now, if the address that you added really is a new address, you can select "New" and your new address is saved as a new entry in the system. If you select the option "Merge", so that the existing address is merged with your new input (contactpersons are saved). Warning: choose this option only if you are certain about the results, otherwise information could be lost!

As a third option, you can choose the option "DB address", your entries will be discarded and your new address will not be stored and you can continue to work with the already existing address.

Address search

You can search for addresses in many ways.

Searching via address categories

If you want to display addresses of all existing companies (e.g. customers, prospects,suppliers, partners, etc.), select "company" as adress type in the first drop down menu. Ignore any of the other pull down menues for the address categories. Now click on the "Go"button. You will get all company addresses listed or depending in which address type you are, listed all contact persons or employees etc.

By using the pull down menues with the adress categories you have the possibility to select addresses by the assigned category attributes. You have already assigned these attributes to the addresses while adding or importing your addresses.

You can sort and list addresses according to different categories, as for example all companys marked as customers, potential customers, suppliers, partners, or by the products and services or in combination only all addresses marked as customers limited to certain areas etc. depending on which attributes you have available in your categories.

The available category attributes has your administrator previously added to the needs of your company so if you need any changes or additions to them you will have to contact him.

Searching for a company name or customer number

To directly search for a company name or customer number use the search box "Search for:". Just enter the or the customer number and the results of your search will be displayed when you click the "Go" button.

Alphabetical search

In the address module, you have the ability to display addresses alphabetically. Simply click the desired letter in the alphabet list displayed below the list of addresses. The corresponding address records are displayed immediately.

Advanced search

To search in any available address field click on advanced search. Now, you get a similar mask as for entering a new address. You can here enter any combination of search criteria in these fields. All search results with the appropriate search term will be displayed. In this way, you can search in your address data with the most varied combinations of criteria. To the execute your search, click the button "Search" either underneath the field for the company name or at the bottom of the screen.

Working with addresses

If you want to edit an address, i.e. make changes in the address data. Click on the name of the address that you want to change. You now see the detail view of the address.

History of changes

With this feature, a user with administrator rights can undo any changes to an address. To do this click on the button "History of changes". It opens a window with an overview of the recent changes to this address. In the columns displayed, you see the timestamp, the user name, when the change was made and the informations that have been changed and the old and new values before and after any changes. You can undo all or selected changes and with a click on the button "Revert selected changes" to revert them.

Please note that this function is only available to users with administrator rights!

=== Editing an address ===. Click on the "Edit" Button. Now, you can make the desired changes in the appropriate fields. In addition to the changes of the basic address information, you have here the possibility to assign other address attributes to the categories.

You can also lock an address with an indication of the status, as well as general remakrs to be deposited. Once you have completed your changes, click on the "Save" button on the bottom of the window.

You will then return to the details view of this address.

Deleting and address

You have the option to delete an address. Your system administrator has set up the attribute "Trash" or "Trash bin" in the first company address category and when deleting an address it is tagged with this attribute. Only if the administrator empties the Trash bin, all the addresses from this category are finally deleted. If there is no attribute for the trash bin is set up, the address will be directly deleted.

To delete some are all addresses the neccesarry user rights need to be assigned to you or your user group in the Administration - otherwise the delete button or the trash icon is not available!

Please keep in mind that you can not undo a deletion!

Click on the Delete Icon/Trash Bin. The address will be deleted. Return automatically to the main view of the address module.

Copying addresses

You can create an copy of any address. To do this, click on the copy button in the address details view. This creates a copy of the address. To indicate that this is a copy of an existing address the extension (COPY) is added to the name of the address. You can now edit this copied address e.g. rename etc. as usual.

=== Address relationships ===. You can define any unlimited relationsbetween your company addresses which are then alternately displayed for the associated addresses. Your WICE administrator has already created the categories for this relations to select from.

To create a new relation, go to the address detail view of the address where you want to add the relation and click on blue arrow next to "New address relation". The mask is extended to this view:

First select the desired category for this form of relation from the menu and then search in the search box for the address to associate with this entry. Your search result is restricted depending on the matching criteria found. Select the address in the list of your search results and then click on it, so that it is applied to the field. Click now on "Save".

Your newly created address relation is now displayed in a table as well as in a graphic of all the entries associated with this address. The graphic is automatically generated or updated. By clicking on the name of the address in the graphic or table the address detail view of the associated address appears.

You can create as many more address realation for this address as needed. You can delete existing address relations at any time by clicking on the "Trash-bin" icon at the respective address relation. There is a prompt which you must confirm to permanently delete the relationship.

Contact Persons

You can create contact not only to a company's address from the release 7.5 WICE cloud based CRM, but also as an individual, without corporate assignment.

On the tab "AP" to a company address, go to the overview of all contacts of an address or in the module "Addresses" you can, if you select the address type "Contact", show a view of all applied contact. In the collection of the contact person of company, see you all contact this address were assigned to.

Overview of all contact of an address}}

Here see the contact corresponding to the company, at a glance with image, unless deposited and stating the E-Mail address, telephone and fax number, as well as other important information such as position or Division of the person more.

About the button VCard, you can apply the data of the respective contact as a .vcf file in your personal, local address book depending on which application is linked to your computer with this command.

Click here direct E-Mail address for a contact, your E-Mail program linked to WICE is opens automatically. The corresponding address of the contact person will be entered automatically. So now, you can send an E-Mail to the selected contact.

When you click on a phone number, you have your softphone software or telephone to speak directly to the possibility of a link.

If you click on the name of a contact person, how to get to the detail view of the contact person with advanced options.

Contact Person detail view

When you click the name of a contact in the contact list of an address, how to get in this view:

Here you see the individual contact details of the contact person, as well as the contact categories, which have been associated with for this. Also the series letter title, if entered, will be displayed.

When deposited, you can access directly to the profile of the contact at the social network XING.

Via the link under actions: "Linked entries for Jürgen Schüssler" appears in the contact-related listing overview, all entries that are associated with this contact, E.g. dates, actions of tasks, notes and projects.

You will also see when and by what user this post was last edited.

You can go back by clicking on the button "Back to the AP overview" to this or get but click on the company name back to the Adressdetailansicht.

Notes for Contact Persons

Click on the tab to go notes in the overview of notes deposited for this contact.

You can create new notes for this contact, similar to an address here. To do this, click the "New note" button and enter the famous mask to create an Adressnotiz.

You can also generate a printed document for the contact person in this mask. To do this, click "New document" and appears in the following form:

Now select the desired template from the list of Dokumententemplates deposited in your client.

Depending on whether the desired template contains so-called custom variables, these are displayed here and you can fill the template directly with content. If your template contains no custom variables, so you can create it directly, where you click "Create document" and appears in the following form:

The document is now either as new Adressnotiz for further processing available, or can be downloaded directly to your computer and opened there. If you select "' to address view"' select, this will take you to the overview of all notes to this contact person.

Documents for Contact Persons

In the tab "Documents" at the point of contact, get you an overview of all documents that are associated with this contact, say filed in notes about this contact.

You can here existing documents, as in the tab documents to a company address, filtering the media categories, and they send via email. Click on the envelope icon next to "Send documents via email" and appears in the following view:

Select the documents to be sent by checking the check box before the document. Optionally, you can send the email in a new process action if you have existing operations to this contact person or the company) document. The email with the documents is stored there.

When you have finished your selection, then click on "Compose email" and you get into the mask to create a new email. Enter the recipient and the other information in the provided fields - the selected documents are already included as attachments - you can of course manually add more attachments. Click when you have finished creating, on "Send mail" and the email is sent and may optionally stored procedure action.

Same person relation

If the contact details view, you click the tab "Same person", appears in the following view:

Here you can now establish a link from contacts at different addresses. This is used to indicate that contacts that are stored on different addresses, yet are the same person.

To create such a link, first find the desired person from the search box, and then select the person from the list of search results. Click on the button "save relationship" is this person now included in the list of linked contacts.

Click on "Remove mapping", you can delete such a link at any time.

Adding a new contact person

Want to create a new contact, click Contact < /b > at the contact list of an address click New < b >, or but, if you want to perform a contact without the company assigning, or they may later, change in address module in the address type "Contact" and click here on "' new entry ' '.

Enter the mask to create a contact. Enter the data of the new contact, such as title, full name, telephone (optional additional numbers), fax and e-mail connection here. To set a personal form of address for a mailing or a form letter, click the corresponding entry fields, depending on the gender of the person. In the field "Company" you will see the contact person is assigned to which company, in the standard this assignment is empty, if you want to create a contact without associating it companies directly. When you create a new contact person directly from a company address, then the company will create the contact you selected. This can be changed at any time or completely lifted, a contact person should from the company eliminated or switch.

Also you can define, by extending the mask by clicking on the blue triangle, the home address for each contact. This is the General address of this contact for contact persons without company assignment.

You can also insert a link to the profile of the contact person at the social network XING here. Simply copy the URL in the to field. Keep in mind that this link takes only's profile on XING, if this has been marked by the person not as private.

Optionally, you can bind a picture of the contact here directly. To do this you must either here insert the URL of the image in the corresponding field or but you can embed the image directly by drag & drop from a social network such as Facebook or XING here. Drag the image to do so simply by holding down the left mouse button from the profile of the contact person here in this mask and it is incorporated directly and in the contact address.

You can search directly for a suitable image - click image selection and get suitable suggestions from a direct Internet search appears in a new window. You can be found a suitable image, should this take over directly into WICE.

Under categories, you have the possibility similar to the companies, to select for example the position of the contact person and Department and associate.

Input fields with * mark are mandatory. This must be completed, otherwise you can not save the record.

The contact categories, as also the range of serial letter styling, has previously defined by your administrator and set.

On the "Inactive" checkbox you can exclude, if you enable them, this partner to participate in mailings. It also may be furnished additional fields here are displayed, which are available for contact in your WICE client available - you can fill them here.

Finally, click Save settings. The new contact is now set and will be shown in the detailed view of the contact person.

Editing a contact person

The tab menu, click the Edit button of a previously created contact contact. The input/change of the corresponding data immediately enters the editing window to change.

Alternatively you can call the contact detail first by clicking on the contact name and there click on the Edit button. Click, after you have made your changes to apply this conclusion to input save.

Notes

After you have selected the desired address, click on the company name. Then select the tab notes.

In this tab, you will see all of the notes that are assigned to the address. Here the number of deposited notes in brackets will be displayed in the tab.

You can also directly in this section 1.) directly documents without link to a contact person or 2.) create a shortcut to a contact person or but 3.) Emails to which produce stored contact person at the address, send, and automatically drop them a note:

1.) to produce a new document without a contact, click "New document (without contact)" and appears in the edit field of the Dokumententemplates deposited in the client. This you can now select and then click "Create document". Finally, you can then choose whether the document as a new note at the address is to be placed or to be loaded on your computer download.

2.) to create a new document to a particular contact person at this address, select "New document" to the contact from the list in the box and proceed then as described above.

3.) to send an email directly to one in which address to create stored contacts, select the contact from the list in the box "Create email". It opens the mask to create an email of the WICE CommCenters then, if this is configured in your profile, and you can create the email as usual and send off.

Back in the overview of notes existing at the address, you see in the collection in addition to document to the note associated with the date, the priority, the text of the note, as well as the do this chosen medium (shipping) and the. To do this, click the file allocated under document, so it is opened automatically, or You can decide how you want to open the file or use.

If you already note want to convert one in an action to assign a task, then select one or more notes check box and then an operation that exists at the selected address you want to associate the Notiz(en) which in the drop-down menu at the end of the list and click Convert then click < b > action < / b >.The selected note is now filed the action in the process. ' ' Please keep in mind that to be able to convert Notes to process actions, also already at least one operation at this address must be present! "'

Adding a new address note

To enter a new note an address, click entry click New. You now get the mask for a new note.

Under medium from the list box, select the medium (dispatch or contact type) of the note.

Under the document, click Browse... You will automatically reach the Explorer style of your computer. Here, select the file that you want to attach to the note. In the input box of the path is displayed, in which the document resides.

In the note field, enter the description of the note in any form. This description is then displayed in the respective note in the overview.

You can create now optionally this note to a resubmission for themselves or a particular employee in your company. To do this, enable the check box and select the desired person from the list box.

Select a priority from 1 to 10, appropriate for you, as well as the date when this note/resubmission should be done in priority from the list box.

This note appears in the resubmission of the module "Dashboard" tab.

Finally, you can assign one contact, so the person in the company with which you want to associate this note. Either use the quick selection or but the interactive search - enter just the first few letters of the last name of the contact person for this purpose. WICE automatically displays found results. Click to select the desired contact person.

Enter a time using the hours and minutes in the concerned fields.

You want that the assigned employees to receive an E-Mail notification, select the corresponding check box

Finally, click Save to settings.

The newly created note appears immediately in the Notes tab.

Editing an address note

If you want to edit a note, click at the desired note under Wiederv / edit on the Edit button. The note immediately appears in the window to capture. Make your changes and settings, click save.

Tickets

When a company address the module "Operations" (Vorg.) with all tasks associated with this address as a tab is displayed after selecting a desired address.

You have the possibility that operations in the same module or under "Adressen|Operations tab"create new, edit, or delete, and we recommend the operations starting from an address to apply.

So first select the desired address and click on the company name. Then, click operations on the tab. Here the number of operations applied to this address will be displayed in the tab.

See all disconnected operations to this address with an indication of status, the date, and the corresponding request and of the competent employee here at a glance. Also see the monetary figures of the respective operations in sales, raw revenue and expense columns and at the end of the collection the corresponding sums.

Do you look at already closed operations, so please select the checkbox "show also closed operations". Then, it displays also the already closed operations.

Creating a new ticket

To create a new task, click process new. Then appears in the input mask to the investment of new operations.

Get more information about the processing of operations here

Account

Tab you get an overview of current account all invoices created for this address and any payments received from a customer.

In the field of customer discount, you can enter a percentage value. Here stored value will then automatically when creating opportunities in an operation which has been created for this address, taken into account. So, you can assign a general discount for all items ordered this customer. After you have entered the value in the box, click on "' save your entries"' to incorporate your changes.

In the first part of the mask you see the created invoices. Unpaid amounts are displayed in the column balances in red and have a leading minus. Please keep in mind that when corrected invoices the total amount of the Bill affects not the customer's balance. Payments by the customer, that a corrected invoice instead of the invoice correction were associated, are counted in the wallet but.

By clicking on the account number in the No. column opens the invoice in PDF format or You get a choice of how you want to proceed with the file - you can send for example optionally directly by fax or letter via our partner Fax.de or in the browser or in the linked application view. By clicking on the number in the column operation appears in the corresponding operation.

By clicking on "Korr.", you can create a correction account for the selected invoice. After you create a correction invoice appears in the column "the appropriate invoice number in the correction invoice and the amount corrected by" or credits be adapted if necessary and represented the entries deleted.

At the bottom of the screen, you will receive an overview of existing payments.

Here you see date the payment has been detected, the account to which the payment was collected and any remarks, such as partial payment or 1st rate etc, and the respective amounts.

Adding a new payment

Want to register a payment now, so click on the appropriate link of new payment < b > register < / b >. It opens up the mask to register a payment.

Enter the date of the receipt of the payment. In the selection list, select the appropriate account, and enter the amount of the payment in the amount field. In the comment text field, you can enter a free comment on this payment has been received. If you enable the check box "The Bill is hereby fully paid", so you can assign payment receipts to save this Bill!

Press now save on settings.

Then you can return to the tab account and your payment has been successfully registered. In addition, the receipt of payment in the overall list of the payments was registered. You can find this list in the module "Sales".

If a payment is to be changed later, so click on the Edit button next to the desired entry. It opens then the mask to the editing of the receipt of the payment. Now enter your changes and click settings then click < b > save < / b >.

Your changes are now being applied.

Projects

At the root of the address data the module "Projects" as a tab is displayed after selecting a desired address. Please click here for an overview of the projects associated with this address.

Please keep in mind that you can create new projects in the "Projects" module.

Editing projects

Did you click the desired title in the browser, so go to the overview of the project with its tasks. Further to the use of the module projects here

Appointments

This tab shows all dates associated with this address. You will learn here also the place and the resources booked along with the date.

Via the button "iCal" before the respective date, you can pass the date directly in iCal format to your local calendar. It starts each application, the iCal format is associated with that on your computer.

You can create a new visit report to a date here by clicking on the button visit report directly. Go directly to the mask to create a visit report.

Click on the title of the appointment to go to the detail view of the appointment in the calendar. Find more on the subject of dates here

For dates that have already taken place, in which "Even past dates show" click the check box appears.

To create a new appointment for this address directly, click date click New and enter the mask to create a new appointment. The associated address is then automatically assigned to the appointment.

Documents

In this tab to the address you will find all documents or files that were associated with this address.

The documents may come from a note, an action, a task or a project task. About the corresponding column "found in" can trace the origin of the documents. On the pull down menu, you can select if you want only the display of documents of a specific category, E.g. all offers, invoices, or visit reports. You also see the date and time when the document was filed or produced.

To display the documents according to your categories they must accordingly with when creating a media category can be fitted.

If you click on the document title in the "File" column, thus opens this file in the appropriate application, you can download these or additional options available. There is E.g. a document from an operation, so click on "Process action" in the column "found in" and get so to the action in this process where the document or the file has been deposited.

Select all files that are stored here to send those collected via email to any recipient. To do this, click the envelope button "' send documents via email"'. Now to choose the available files will be displayed. In the, you can list all HTML and TXT files display, which were deposited at the address, select a process in the delivery of email as a new process action should be deposited. If you have selected the desired files, click on compose email and enter the mask to create a new email.